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For Companies At a Glance
- Tasks: Support customers with IT issues and install hardware on units.
- Company: Biotronics3D is a pioneering software engineering company transforming healthcare communication.
- Benefits: Enjoy a hybrid work model, gaining flexibility and work-life balance.
- Why this job: Join a dynamic team making a real impact in healthcare technology.
- Qualifications: No prior experience needed; just a passion for IT and learning.
- Other info: Work towards a Level 3 Microsoft IT Support qualification with expert training.
Biotronics3D at its heart is and always will be a fast-paced software engineering company. They are developing forefront technologies that change how millions of patients and medical doctors interact, communicate, and explore medical information. They are in the process of creating one of the largest healthcare communities in the world!
As an IT Support Apprentice, you will be supporting customers both internally and externally with any IT-related issues they may have! This role is a hybrid position working 2 days in the office and 3 from home offering more work-life balance.
In this role, you will work towards your Level 3 Microsoft IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Install hardware onto customer units and trailers
- Attending customers units and trailers to carry out break-fix cases
- Conduct customer and staff training to familiarise themselves with OpenRad products
- Ensure that all relevant administrative, quality and regulatory documents are accurately completed and maintained
- Log and respond to customer support requests received
IT Apprenticeship employer: Baltic Apprenticeships Careers
Contact Detail:
Baltic Apprenticeships Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the latest technologies in IT support, especially those related to healthcare. Understanding how software like OpenRad works will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Biotronics3D on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can help you tailor your approach.
✨Tip Number 3
Prepare for potential technical questions by practising common IT support scenarios. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your enthusiasm for learning and development, especially regarding the Level 3 Microsoft IT Support qualification. Highlighting your commitment to personal growth can resonate well with the hiring team.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Support Apprentice position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Skills: Make sure to emphasise any technical skills or experience you have that relate to IT support, such as familiarity with hardware installation, customer service experience, or knowledge of software applications. Use specific examples to demonstrate your abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the apprenticeship and how your background makes you a suitable candidate. Mention your enthusiasm for technology and your desire to contribute to Biotronics3D's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Baltic Apprenticeships Careers
✨Research the Company
Before your interview, take some time to learn about Biotronics3D and their mission in the healthcare sector. Understanding their technologies and how they impact patients and medical professionals will show your genuine interest in the role.
✨Prepare for Technical Questions
As an IT Support Apprentice, you may be asked technical questions related to hardware installation and troubleshooting. Brush up on common IT issues and solutions, and be ready to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since the role involves supporting customers, both internally and externally, highlight your ability to communicate effectively. Be prepared to discuss any previous experiences where you successfully assisted others with IT-related issues.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the technologies you'll be working with. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
