Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot customer queries and enhance system performance in a dynamic team.
- Company: Join a growing tech company focused on SaaS and insurance solutions.
- Benefits: Enjoy a hybrid role, competitive salary, 25 days holiday, and career development opportunities.
- Why this job: Make an impact while developing your skills in a supportive and motivated environment.
- Qualifications: Degree in an analytical field with strong A-Level results and excellent problem-solving skills.
- Other info: Comprehensive training and mentoring provided, with clear paths for career progression.
The predicted salary is between 22800 - 25200 £ per year.
Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!
Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)
Salary: £28,500 (rising to £30,500 after training period)
Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We are looking for a Support Analyst to join a strong and motivated team!
What You’ll Do:- Troubleshoot and resolve customer queries and technical issues
- Provide advice on optimising system functionalities for users
- Help customers configure the system to meet their specific business needs
- Build professional relationships by offering ongoing support
- Work with internal teams to test and enhance system performance
- Structured career path with regular feedback and clear targets
- Opportunities for growth into Senior or Lead Analyst roles
- Early responsibility for mentoring and guiding colleagues
- A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
- Strong A-Level results
- Excellent problem-solving and communication skills
- Ability to quickly learn and apply new concepts in technology
- Team-focused with a passion for delivering high-quality service
- Comprehensive initial training and close mentoring
- Ongoing opportunities for industry-recognised certifications
- Work with a motivated and focused team
- Clear career progression with performance-based reviews
- Salary £28,500, rising to £30,500 after training period
- 25 days holiday (plus bank holidays), rising over time
Ready to join a company where you can grow and make a real impact? Apply now to start your journey!
Graduate Entry-Level: Support Analyst employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Entry-Level: Support Analyst
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific software solutions we offer. Understanding our products will not only help you answer questions during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical issues that support analysts face. Being able to articulate your thought process in resolving these problems can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Support Analyst role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss how you would build relationships with customers and internal teams. Think of examples from your past experiences where you successfully collaborated or provided exceptional support, as this is key for the role.
We think you need these skills to ace Graduate Entry-Level: Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Support Analyst role. Emphasise your analytical degree, problem-solving abilities, and any experience in customer support or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've solved problems in the past and express your enthusiasm for joining a motivated team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, teamwork, and technical troubleshooting. Use concrete examples to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WeAreAspire
✨Showcase Your Problem-Solving Skills
As a Support Analyst, you'll need to demonstrate your ability to troubleshoot and resolve issues. Prepare examples from your academic or work experience where you've successfully solved technical problems, highlighting your analytical thinking.
✨Understand the SaaS Landscape
Familiarise yourself with Software as a Service (SaaS) concepts and how they apply to the insurance industry. Being able to discuss relevant technologies and trends will show your enthusiasm and readiness for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and career progression opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
✨Demonstrate Teamwork and Communication Skills
Since the role involves working closely with both customers and internal teams, be ready to share experiences that highlight your teamwork and communication abilities. Use specific examples to illustrate how you've effectively collaborated in the past.
