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For Companies At a Glance
- Tasks: Engage with customers daily via email and phone, processing orders and ensuring satisfaction.
- Company: Join a diverse and inclusive company dedicated to customer service excellence in Bromsgrove.
- Benefits: Enjoy on-site parking and a free day off for your birthday!
- Why this job: Be part of a busy team where your people skills shine and make a real impact.
- Qualifications: Previous customer service experience and good organisational skills are essential.
- Other info: Flexible working options available; we support candidates with disabilities.
The predicted salary is between 20000 - 28000 £ per year.
We are recruiting for a Customer Service Advisor working Monday to Friday on a full-time and permanent basis for a company based in Bromsgrove.
Salary: £25,000 per annum
Hours: Monday-Friday, 09:00 - 17:00 (30 min lunch)
Location: Bromsgrove
Benefits:
- On-site parking
- Birthday is given off as a free day of annual leave
This is an excellent opportunity for a Customer Service Advisor who is reliable and enthusiastic and looking to work within a busy team.
Key Responsibilities:
- Daily contact with existing customers via email and telephone
- Processing orders, returns and credits via Sage
- Working with the Sales Team to ensure that customers are satisfied
Key Requirements:
- The ability to remain calm in a busy environment
- Adaptability and organisational skills
- Experience of Microsoft Office
- Good speed while providing excellent Customer Service
- Previous customer service experience
- Excellent telephone manner
If you are a customer-focused individual, with great people skills and an excellent phone manner then please apply!
For further information please contact Rebecca.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we are happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Customer Service Advisor employer: Stafforce Recruitment
Contact Detail:
Stafforce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone manner before the interview. Since excellent phone skills are crucial for this role, consider role-playing with a friend to refine your communication style and ensure you sound confident and friendly.
✨Tip Number 3
Brush up on your knowledge of Sage and Microsoft Office. If you can demonstrate familiarity with these tools during your discussions, it will show that you're ready to hit the ground running and can handle the technical aspects of the job.
✨Tip Number 4
Prepare examples of how you've handled busy situations in the past. Being able to share specific instances where you remained calm and organised under pressure will highlight your suitability for the fast-paced environment of this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like adaptability, organisational abilities, and your proficiency with Microsoft Office, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer interactions in the past, demonstrating your excellent telephone manner and ability to remain calm under pressure.
Highlight Key Skills: In your application, clearly outline your key skills that match the job description. Focus on your experience in processing orders and returns, as well as your ability to work collaboratively with a sales team to ensure customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Stafforce Recruitment
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. A positive attitude can go a long way in customer service roles, so let your passion for helping others shine through.
✨Demonstrate Your Communication Skills
Since excellent telephone manner is crucial for this position, practice clear and concise communication. Be prepared to answer questions about how you handle customer inquiries and resolve issues effectively.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as a Customer Service Advisor. Think of examples from your previous experience where you successfully managed difficult situations or provided exceptional service.
✨Familiarise Yourself with Sage
As processing orders and returns via Sage is part of the job, it would be beneficial to familiarise yourself with this software beforehand. If you have experience with similar systems, be ready to discuss that too.
