Complaints Handler

Complaints Handler – Leicester Do you have fantastic people skills? Can you deliver a great customer experience every time? If yes, we have the perfect job for you in our fantastic Leicester office, which is in the city centre and only a short walk from the train station. Working Hours / Shift Patterns: Monday to Friday 9.00 – 17.30 Salary: The starting salary is £26,500 plus benefits. There is then an opportunity to increase salary depending on new upskills learnt and developed within the team. The salary has the potential each 6 months to raise from £27,750 to £29,600 and then up to £31,500. This can only be achieved from personal development and learning new areas of the business and NOT a guaranteed increase. Training: The core in office training will run for the first 6 weeks, you will then move to 1 week of Complaints training, you will be expected to be in the office for the first 7 weeks before moving into your team which consists of a hybrid approach to working. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise…