Customer Service Manager

Customer Service Manager 📍Belfast | 💼 Full-Time | 💰 Competitive Salary + Benefits Teleios Recruitment is proud to be partnering with a global leader in animal nutrition and sustainable feed solutions to find an exceptional Customer Service Manager. This is a unique opportunity to lead a high-performing team, drive customer satisfaction, and play a pivotal role in shaping service excellence within a leading-edge business. 🌟 The Opportunity As Customer Service Manager, you’ll lead a dedicated team of customer service professionals, ensuring seamless service delivery and resolving escalated issues with poise and efficiency. You’ll be instrumental in nurturing a customer-centric culture while improving internal processes and driving performance. 🔑 Key Responsibilities * Lead and develop the Customer Service team with clear objectives and performance reviews. * Manage customer relationships and resolve complex queries or complaints with professionalism. * Support Sales teams by preparing quotations and contributing to contract (re)negotiations. * Establish and monitor KPIs such as OTIF, NPS, order accuracy, and more to improve service delivery. * Oversee CRM system use and contribute to process enhancements and customer data integrity. * Identify opportunities for continuous improvement in service workflows and team engagement. * Ensure compliance with company policies and regulatory codes. 💼 What We\’re Looking For * Proven experience in a management role within Customer Service, Sales or Logistics. * Excellent communicator and problem-solver, skilled in developing service-led solutions. * Strong background in CRM system management and data integrity. * Demonstrated ability to lead change and improve operational efficiency. * Knowledge of manufacturing or supply chain processes is a strong advantage. * Inquisitive mindset with a proactive approach to identifying risks and opportunities. 🎁 What’s On Offer * Full-time role with a competitive remuneration and benefits package. * Dynamic, international work environment with a focus on innovation and sustainability. * Excellent opportunities for career progression within a global organisation. * A culture that supports continuous learning and professional development. Ready to take the next step in your leadership journey? Apply now with Teleios Recruitment! About Us: Teleios Recruitment is an equal opportunity employer. We welcome applications from all backgrounds and ensure a fair hiring process. Please let us know at any stage of the recruitment if you require adjustments or assistance – we are committed to inclusivity and support