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- Tasks: Monitor alerts, perform backup checks, and provide excellent customer support.
- Company: Join Syntax Integration, a leading Managed Services Provider in London serving finance and property sectors.
- Benefits: Enjoy remote work flexibility, a supportive team, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact on clients' operations.
- Qualifications: Proficiency in Microsoft Cloud solutions and IT Service Desk experience required.
- Other info: Full-time role with morning and evening shifts; perfect for tech-savvy problem solvers!
The predicted salary is between 36000 - 60000 £ per year.
Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and tickets during designated on-call shifts. Address urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer. Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops. Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. Ability to prioritise tasks and work under pressure to meet deadlines. High attention to detail, self-motivated, organised, and capable of multitasking.
Remote Service Desk Engineer employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Cloud solutions and backup tools. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Brush up on your ITIL Service Management knowledge, especially around Incident, Problem, and Change Management. Being able to discuss these concepts confidently will demonstrate your understanding of the service desk environment.
✨Tip Number 3
Prepare for customer interaction scenarios by practising your communication skills. Think about how you would handle difficult customer situations or technical issues, as this will be crucial in showcasing your customer service focus.
✨Tip Number 4
Since the role involves monitoring alerts and performing backup checks, consider setting up a home lab to simulate these tasks. This practical experience will not only boost your confidence but also provide real examples to discuss during your interview.
We think you need these skills to ace Remote Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency in Microsoft Cloud solutions, IT Service Desk experience, and any specific tools mentioned like Intune or Azure.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your customer service skills and how you can contribute to Syntax Integration's mission in the financial and property sectors.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those related to backup checks, monitoring alerts, and troubleshooting. Be specific about your experience with Windows Server OS, Active Directory, and any relevant backup tools.
Showcase Soft Skills: Don't forget to mention your soft skills! Highlight your problem-solving abilities, communication skills, and experience working under pressure. These are crucial for a role that involves customer interaction and on-call support.
How to prepare for a job interview at Syntax Integration Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Cloud solutions and remote management tools. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your proficiency and problem-solving abilities.
✨Emphasise Customer Service Experience
Since the role involves significant customer interaction, share examples of how you've delivered excellent customer care in previous positions. Discuss your communication style and how you handle challenging situations with clients.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL Service Management disciplines is crucial for this role. Brush up on key concepts like Incident, Problem, and Change Management, and be ready to explain how you've applied these principles in your past work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios, such as urgent support requests or backup failures. Think through potential responses that showcase your critical thinking and prioritisation skills under pressure.
