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- Tasks: Provide top-notch admin support and manage data for a smooth-running department.
- Company: Join a dynamic council team dedicated to serving the community effectively.
- Benefits: Enjoy a competitive pay rate of £12.21 per hour with potential for contract extension.
- Why this job: Gain valuable experience in a supportive environment while making a real impact.
- Qualifications: 5 GCSEs including English & Maths; proficiency in Microsoft Office is essential.
- Other info: Full-time role, 37 hours a week, Monday to Friday, with opportunities for growth.
Location: LL13 8BG
Start Date: ASAP
Contract Duration: 1 Month Contract, with the possibility of an extension
Working Hours: Full Time, 37 Hours Per Week, Mon - Fri
Pay Rate: £12.21 Per Hour
About the role: To provide high-quality administrative and business support to ensure the smooth and efficient running of the department. The role involves data management, communication with internal and external stakeholders, and various administrative duties that contribute to the overall effectiveness of Council services.
Key responsibilities:
- Act as the first point of contact for internal and external queries via telephone, email, or in person, offering excellent customer service in accordance with departmental standards.
- Accurately input, retrieve, and present data using both manual and electronic systems; support reporting needs for management.
- Develop and maintain local spreadsheets, databases, and records in line with manager direction, meeting regular reporting deadlines.
- Provide reception cover, signposting visitors, customers, and external agencies to appropriate contacts or services.
- Maintain and distribute up-to-date service information to staff, partners, and service users as required.
- Organise and manage filing systems, including the setup and maintenance of physical and electronic files; ensure archiving and retrieval processes are followed correctly.
- Manage incoming and outgoing mail, faxes, and departmental inboxes; assist with diary management and meeting coordination.
- Produce accurate word-processed documents, letters, reports, forms, and presentations using departmental templates.
Skills and Experience:
Essential:
- 5 GCSEs (including English & Maths) or equivalent experience.
- Proficient in Microsoft Office applications, especially Word and Excel.
- Experience working in a busy administrative environment.
- Strong written, verbal, and numerical communication skills.
- Excellent customer service and interpersonal abilities.
- Strong organisational skills and the ability to meet deadlines.
- Ability to maintain confidentiality and follow processes accurately.
- Ability to work independently and as part of a team.
- Ability to travel across the borough if required.
Desirable:
- RSA II/III, ECDL, or equivalent IT qualifications.
- Experience with PowerPoint and specialist databases.
- Experience of working with financial systems, petty cash, or invoice processing.
- Experience of working in a local authority or similar public service setting.
- Ability to communicate in Welsh.
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of data management and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Word and Excel. Being able to demonstrate proficiency in these applications can significantly boost your chances of landing the role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and ability to meet deadlines. Having concrete examples ready will help you convey your suitability for the role effectively.
✨Tip Number 4
Research the local authority or public service setting if you have experience in this area. Showing that you understand the context of the role and its impact on the community can make a positive impression.
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your administrative experience, proficiency in Microsoft Office, and any customer service roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Business Support Assistant role. Mention your ability to manage data, provide excellent customer service, and your organisational skills.
Showcase Relevant Skills: In your application, clearly demonstrate your strong written and verbal communication skills. Provide examples of how you've successfully managed multiple tasks or projects in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at i-Jobs
✨Showcase Your Customer Service Skills
As a Business Support Assistant, you'll be the first point of contact for queries. Prepare examples of how you've provided excellent customer service in previous roles, highlighting your communication skills and ability to handle various situations.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills. Be ready to discuss how you manage your time and prioritise tasks, especially in busy environments. Consider sharing specific tools or methods you use to stay organised.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office, particularly Word and Excel, is essential. Brush up on your skills and be prepared to discuss how you've used these applications in past roles, including any specific projects or tasks.
✨Prepare for Data Management Questions
Since the role involves data management, think about your experience with data entry, retrieval, and reporting. Be ready to explain how you ensure accuracy and meet deadlines when handling data.
