2nd Line Engineer

2nd Line Engineer

Is this the role you are looking for If so read on for more details, and make sure to apply today.
Permanent role
On-site in Blackburn Office
£27k – £28k

We\’re recruiting on behalf of a Services Provider assisting them with a search for a 2nd Line Engineer where you act as an escalation point for any technical issues.

As a 2nd Line Engineer, you will be responsible for;

Aligning with established customer procedures within a Windows 11/O365 environment.
Proactively manage open tickets by providing consistent and timely status updates.
Diagnose and resolve routine desktop issues promptly to support business operations.

Proven skills and experience to help succeed in this role include;

Previous experience working within a desk side environment, within a customer related industry.
Excellent communication and timekeeping skills.
An understanding of ITIL best practices.

Further information available upon application.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy