Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, managing calls and emails with precision.
- Company: Join a vibrant team in Waterbeach, Cambridge, dedicated to outstanding customer service.
- Benefits: Earn £12.21 per hour, enjoy regular hours, and work in a supportive environment.
- Why this job: Make a real difference while developing your skills in a dynamic team.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude required.
- Other info: This role offers variety and growth opportunities in a close-knit team.
Join Our Team as a Customer Services Assistant!
Location: Waterbeach, Cambridge
Hours: Monday to Friday, 08:55 - 17:10
Hourly Rate: £12.21 per hour
About the Role
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction counts? We’re looking for a friendly, organised, and proactive Customer Services Assistant to be the voice and support for our customers. If you love solving problems, working as part of a close-knit team, and making a real difference, this could be the perfect role for you!
What You’ll Be Doing
- Answering Calls Like a Pro: Be the first point of contact, answering calls quickly and professionally, making every customer feel valued.
- Mastering the Inbox: Manage hundreds of emails daily with speed and accuracy, crafting clear, professional responses that keep our customers smiling.
- Keeping Things Running Smoothly: Handle essential admin tasks with precision, ensuring nothing slips through the cracks.
- Team Player Extraordinaire: Support your colleagues across the office, sharing knowledge and stepping in wherever needed to keep the team firing on all cylinders.
Why You’ll Love Working With Us
- Competitive Pay: Earn £12.21 per hour for your valuable skills and dedication.
- Great Location: Work in the vibrant community of Waterbeach, Cambridge.
- Work-Life Balance: Enjoy regular Monday to Friday hours, giving you your evenings and weekends free.
- Variety & Growth: Develop a broad skillset in a multi-skilled role that keeps every day interesting.
- Supportive Team: Join a small, friendly team where your contribution truly matters.
What We’re Looking For
- Proven experience in customer service with a friendly telephone manner.
- Fast and accurate keyboard skills with strong organisational abilities.
- A genuine team player who communicates clearly and works flexibly.
- Someone with a positive, can-do attitude who’s eager to learn and grow.
Your Impact
- Deliver exceptional service that keeps customers coming back.
- Anticipate needs and solve issues before they arise.
- Help create a trusting, collaborative, and dynamic team environment.
- Bring fresh ideas to improve how we serve our customers every day.
Ready to Make a Difference?
If you’re enthusiastic, reliable, and ready to take on a rewarding role with plenty of variety, we want to hear from you! Step into a role where your skills shine, your voice is heard, and your work truly matters. Apply today and become an essential part of our customer service team in Waterbeach.
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant- Waterbeach, £12.21per hour
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Practice your telephone etiquette. Since you'll be the first point of contact for customers, being able to communicate clearly and professionally over the phone is crucial. Consider role-playing with a friend to refine your approach.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers with our mission during the interview, making you a more appealing candidate.
✨Tip Number 4
Prepare examples of how you've worked as part of a team in the past. Highlighting your teamwork skills will show us that you can contribute positively to our close-knit environment.
We think you need these skills to ace Customer Service Assistant- Waterbeach, £12.21per hour
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description, such as 'friendly telephone manner' and 'strong organisational abilities', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered outstanding service in the past and how you can contribute to the team in Waterbeach.
Showcase Your Skills: In your application, emphasise your fast and accurate keyboard skills, as well as your ability to manage multiple tasks efficiently. Highlight any experience with handling calls and emails, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Manpower UK Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to showcase your friendly telephone manner. Practice answering common customer queries clearly and professionally, so you can convey confidence during the interview.
✨Highlight Your Organisational Abilities
Discuss your experience managing multiple tasks, such as handling calls and emails simultaneously. Provide examples of how you've successfully prioritised tasks in a fast-paced environment to ensure nothing slips through the cracks.
✨Emphasise Teamwork and Flexibility
As a Customer Services Assistant, being a team player is essential. Share instances where you've collaborated with colleagues to solve problems or improve processes, showcasing your ability to adapt and support others in a dynamic team environment.
