Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during fire safety upgrades.
- Company: Join a leading fire protection contractor trusted across the UK.
- Benefits: Earn £25,000 to £35,000 pro-rata with Monday to Friday hours.
- Why this job: Make a real difference in resident safety and satisfaction while working in a supportive team.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: This is a 6-month fixed-term contract with opportunities for growth.
The predicted salary is between 20000 - 28000 £ per year.
We’re recruiting on behalf of a nationally recognised fire protection contractor known for delivering high-quality passive fire safety solutions across the UK. With a strong presence in both the public and private sectors, they’re trusted by housing providers to carry out vital safety upgrades to occupied homes, always with resident care at the heart of their approach. This growing team is now looking for a Resident Liaison Officer to support projects in the Motherwell and wider Glasgow area on a fixed term, 6-month contract.
The role: You’ll be the key point of contact for residents living in properties undergoing fire protection upgrades, including fire doors, fire stopping, and compartmentation works. Your role is to make the process as smooth, safe, and respectful as possible for everyone involved.
What you’ll do:
- Liaise with tenants and leaseholders throughout the works programme
- Schedule access appointments and deliver resident communications
- Understand and communicate resident needs
- Maintain detailed records of visits, issues, and outcomes
- Coordinate with site teams to ensure minimal disruption
- Resolve complaints or concerns with empathy and professionalism
What we’re looking for:
- Previous experience as an RLO, TLO, Housing Officer, or similar customer-facing role in construction or social housing
- Excellent communication and organisational skills
- A calm, approachable, and problem-solving mindset
- Full UK driving licence and willingness to travel across sites
- Some awareness of passive fire protection (a bonus, not essential)
What’s on offer:
- £25,000 to £35,000 pro-rata for 6-month FTC
- Monday–Friday working hours
- The chance to contribute meaningfully to resident safety and satisfaction
This is a fantastic opportunity to work with a specialist contractor who values professionalism, compassion, and quality.
Resident Liaison Officer employer: Progroup Recruitment Limited
Contact Detail:
Progroup Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific fire protection solutions that the contractor offers. Understanding terms like fire doors and compartmentation will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the construction and social housing sectors. Attend local events or join online forums to connect with others who may have insights into the company or the role, which can give you an edge in your application.
✨Tip Number 3
Prepare to showcase your communication skills through role-play scenarios. Since the role involves liaising with residents, practice how you would handle various situations, such as resolving complaints or scheduling appointments, to highlight your problem-solving abilities.
✨Tip Number 4
Research the company’s values and recent projects. Being able to discuss their approach to resident care and safety upgrades during your interview will show that you align with their mission and are committed to contributing positively to their team.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in construction or social housing. Emphasise any previous work as a Resident Liaison Officer or similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving mindset. Mention specific examples of how you've successfully liaised with residents or managed complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to maintain detailed records. If you have any knowledge of passive fire protection, be sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Progroup Recruitment Limited
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Be prepared to demonstrate your ability to effectively liaise with residents and convey important information clearly. Use examples from your past experiences where you successfully managed resident communications.
✨Emphasise Empathy and Problem-Solving
This role requires a calm and approachable mindset. During the interview, share instances where you've resolved complaints or concerns with empathy. Highlight your problem-solving skills and how you can make the process smoother for residents.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Resident Liaison Officer. Be ready to discuss how you would handle scheduling access appointments and maintaining detailed records. Showing that you understand the role will impress the interviewers.
✨Demonstrate Your Organisational Skills
The ability to stay organised is crucial in this position. Prepare to talk about your methods for keeping track of visits, issues, and outcomes. Providing examples of how you've successfully managed multiple tasks in previous roles will strengthen your application.
