Senior M&E Coordinator

About Courthouse Hotel Shoreditch

The Courthouse Hotel Shoreditch is a 5-star property that combines the grandeur of a Grade2 listed Baroque style building with laid-back personalized service, forming the perfect alchemy. We are located in the centre of Shoreditch, famed for its buzzing nightlife and eccentric charm.

Our facilities consist of 128 guest rooms and suites, a unique restaurant concept, 3 bars including a roof top bar, 11 event spaces, a 196-seat screening room, 2 lane bowling alley, luxurious spa, swimming pool and fitness centre.

Nearest Tube Station : Old Street

POSITION TITLE:Senior M&E Coordinator

RESPONSIBILITIES

Actively work as a member of the team, contributing to maximising revenue and generating business

Handle all customer enquiries in a prompt & professional manner and demonstrate high standards of customer service

Build strong working relationships with our clients and develop an understanding of their specific needs and requirements.

Actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.

Effective diary management maximising yield and revenue per available meeting room whist closely evaluating conversion statistics and lead in times.

Develop and expand current existing accounts, focusing on achieving repeated business and upselling opportunities

Create accurate written confirmation and quotation for clients in line with departmental standards

To follow through inquiries in terms of rooming list, deposits, billing and handover effectively to Reservations.

Ensure accurate and up to date customer records in Opera and the C&B databases and that all best practices are followed and maintained

Develop and maintain excellent product knowledge and use in delivering the benefits of the product to the client

Keep up to date with competitor renovations and monthly promotions using your own initiative to find out more information and communicate them to the rest of the team

Ensure a close liaison is maintained with the Events and Operations Teams to ensure clear and effective communication at all times regarding customer accounts and bookings

To work and co-operate with others, taking part in departmental meetings, team briefings and project work and support other team members and provide assistance when necessary to ensure the team collectively achieve their goals

Attend client events and appointments as required

To conduct knowledgeable and informative site inspections for prospective clients

To manage the M&E team and undertaking their training and development.

To attend & contribute to the hotels internal Commercial Meetings.

To proactively engage & develop client relationships.

To check customer satisfaction post event by contacting the client, resolving any outstanding issues and securing future sales.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Good command of English

Good knowledge of Opera Sales and Catering

Courteous & efficient telephone manner

Ability to appreciate the big picture, whilst having a talent for detail & an inherent thoroughness in task approach, follow-up & completion

Previous experience in hotel, travel & tourism, service sector preferred

Ability to inspire confidence & gain credibility with senior management

Ability to maintain complete confidentiality at all times

High degree of personal loyalty & integrity

Team player with a sense of humour!

And what do you get in return!

Competitive salary

28 days holidays (Including bank holidays)

Meals provided when on duty.

Staff rates for friends & family across all the company hotels (subject to availability)

Workplace pension

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Courthouse Hotel Shoreditch is an equal opportunities employer.

Due to the high volume of applicants, we will only respond to candidates with suitable experience. If you do not hear from us in 14 days, please consider your application unsuccessful.

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