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For Companies At a Glance
- Tasks: Provide IT support to external clients via email, phone, and ticketing systems.
- Company: Join a growing Managed Service Provider (MSP) in North Bristol.
- Benefits: Enjoy 25 days holiday plus bank holidays and other corporate perks.
- Why this job: Be part of a skilled team and enhance your IT skills while making a real impact.
- Qualifications: Previous experience in IT support is preferred; strong communication skills are essential.
- Other info: This role is onsite in North Bristol with a competitive salary of £30k-35k.
The predicted salary is between 24000 - 42000 £ per year.
I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team.
Benefits:
- 25 days holiday + bank holidays
2nd Line Engineer employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems, as these are crucial for a 2nd Line Engineer role. Being able to demonstrate your experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues faced by external clients. Prepare to discuss specific scenarios where you've successfully resolved technical problems, as this will highlight your practical experience.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Showcase your communication skills, as you'll be interacting with various clients. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to connect with non-technical users effectively.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a 2nd Line Engineer. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Highlight Technical Skills: Make sure to emphasise your technical skills in IT support, especially those relevant to the role. Mention specific tools, software, or systems you have experience with, as well as any certifications that may be beneficial.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the position. Use this opportunity to showcase your problem-solving abilities and your experience in providing support to external clients.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Hunter Selection
✨Know Your Technical Stuff
As a 2nd Line Engineer, you'll need to demonstrate your technical knowledge. Brush up on common IT issues and solutions, especially those relevant to the services the company provides. Be prepared to discuss your experience with ticketing systems and customer support.
✨Showcase Your Communication Skills
Since you'll be supporting external clients, effective communication is key. Practice explaining technical concepts in simple terms. During the interview, make sure to listen actively and respond clearly to questions.
✨Familiarise Yourself with the Company
Research the MSP and its client base. Understanding their services and the industries they serve will help you tailor your answers and show genuine interest in the role. Mention any specific technologies or tools they use that you are familiar with.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
