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- Tasks: Lead customer success initiatives and build strong client relationships in the HR tech space.
- Company: AdviserPlus empowers organisations with innovative HR solutions and partners with top UK brands.
- Benefits: Enjoy remote work, flexible hours, pension, life assurance, and discounted gym memberships.
- Why this job: Join a mission-driven team focused on transforming HR and making a real impact.
- Qualifications: Strong background in SaaS customer success, preferably in HR or People Tech.
- Other info: Remote role with occasional visits to Ellesmere Port; competitive salary and benefits.
The predicted salary is between 43000 - 58000 £ per year.
Join AdviserPlus and help transform the future of HR. At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful.
We are now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.
Role Info:
- Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more)
- £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More
- Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday
- Reporting to: Customer Success Director
- Company: Leading Provider on HR Tech, Consulting and Advice
- Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office, Pret and More
Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, ...
Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote employer: Recruitment Revolution Careers
Contact Detail:
Recruitment Revolution Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote
✨Tip Number 1
Familiarise yourself with the latest trends in HR technology and SaaS solutions. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the HR Tech space. Attend relevant webinars, conferences, or local meetups to connect with others in the field. Building relationships can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in previous roles. Highlight instances where you've driven value for clients, as this aligns perfectly with the responsibilities of a Senior Customer Success Manager.
✨Tip Number 4
Research AdviserPlus thoroughly. Understand their products, services, and client base. Tailoring your discussions around their specific needs and challenges will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Customer Success Manager position at AdviserPlus. Understand the key responsibilities and required skills, particularly in SaaS customer success and HR technology.
Tailor Your CV: Customise your CV to highlight relevant experience in customer success, especially within the HR or People Tech sectors. Use specific examples that demonstrate your ability to build client relationships and drive value.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR solutions and your proactive approach to customer success. Mention specific achievements and how they align with AdviserPlus's mission to simplify HR.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and relationship management. Make sure to provide concrete examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Recruitment Revolution Careers
✨Understand the Company and Its Mission
Before your interview, take some time to research AdviserPlus and their innovative HR solutions. Understanding their mission to simplify HR will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your previous roles that highlight your experience in SaaS customer success. Focus on how you've built meaningful client relationships and driven value for customers, especially in the HR or People Tech space.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position. Ask about the company's approach to customer success, how they measure client satisfaction, or what challenges they currently face in the HR tech landscape.
✨Demonstrate Your Proactive Nature
As a Senior Customer Success Manager, being proactive is key. Share instances where you took the initiative to solve problems or improve processes. This will illustrate your ability to drive outstanding customer experiences and contribute positively to the team.
