Service Desk Analyst (London Area)

Service Desk Analyst – London – 6-month FTC – £38-42k (pro rata)

We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract.

Our client is looking for somebody who can provide 1st and 2nd line technical support in a fast-paced environment, with a focus on excellent customer service.

Responsibilities:

• Troubleshooting IT issues and requests at 1st/2nd line level
• Providing support on mobile phones and laptops
• Using Active Directory for managing permissions
• Troubleshooting on AV equipment
• Ensuring call queues are maintained to ensure SLAs are met
• Escalating third line issues appropriately

Key Skills required:

• Experience providing IT support in a similar professional services environment
• Strong knowledge of Windows operating systems and other Microsoft products, e.g. MS Office, Office 365, Teams, Exchange
• Active Directory administration experience
• Experience supporting VOIP technologies
• ITIL foundation qualification or experience in ITIL environments
• A desire to provide first class customer service
• Excellent communication skills

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business