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- Tasks: Be the first point of contact for customer inquiries and ensure top-notch service.
- Company: Join a global leader in kitchen equipment solutions with innovative culinary experiences.
- Benefits: Enjoy a dynamic work environment with opportunities to learn from industry experts.
- Why this job: Make a real impact by enhancing customer experiences and collaborating with culinary professionals.
- Qualifications: No specific experience required; just bring your passion for customer service and communication skills.
- Other info: This is a newly created team, offering a chance to shape customer interactions.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to work for a global leader in commercial and residential kitchen equipment solutions. We also showcases its innovation through venues, where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques. The UK team frequently collaborates with chefs and kitchen experts to help them explore new menu options and improve kitchen workflows with advanced technology.We are looking to recruit a Customer Experience Executive to join our newly created team. The main focus of the role is to respond to incoming customer enquiries, queries, to process orders and to ensure our customers receive industry leading customer service. Key Accountabilities Provide first contact for incoming enquires, always ensuring the highest standards of customer service. This will involve: Answering incoming customer enquiries and queries, providing information and advice of a high standard of customer service. Dealing with queries and problems from dealers, end users and the public and ensure resolution in a timely and professional manner. Monitor live chat function on the website. Ensuring the customer experience is at the forefront of everything Process orders with a high degree of accuracy using the required system. Establish and maintain effective working relationships with customers, dealers, co-workers, and other internal and external stak…
Customer Experience Executive employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarize yourself with our products and services. Understanding the kitchen equipment solutions we offer will help you answer customer inquiries more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Executive, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges in the kitchen equipment industry. Being prepared with solutions or strategies to handle these issues will show your proactive approach and readiness for the role.
✨Tip Number 4
Engage with our online community. Follow us on social media and participate in discussions related to culinary trends and customer service. This will not only enhance your knowledge but also demonstrate your enthusiasm for the industry.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or related fields. Provide specific examples of how you've handled customer inquiries or resolved issues effectively.
Showcase Communication Skills: Since the role involves responding to customer queries, highlight your communication skills. Mention any experience with live chat support or similar platforms, and demonstrate your ability to convey information clearly and professionally.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the company and the role. Mention why you are particularly interested in working for a global leader in kitchen equipment solutions.
How to prepare for a job interview at ACS Business Performance Ltd
✨Showcase Your Customer Service Skills
Since the role focuses on providing industry-leading customer service, be prepared to share specific examples of how you've handled customer inquiries and resolved issues in the past. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Familiarize Yourself with the Company’s Products
Research the company’s kitchen equipment solutions and understand their unique selling points. Being knowledgeable about their products will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value effective communication, which is crucial for a Customer Experience Executive.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through potential challenges you might face in the role and how you would resolve them, emphasizing your problem-solving skills and customer-centric approach.
