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- Tasks: Lead and manage the service team to deliver top-notch customer service.
- Company: Join a well-established centre focused on aftersales excellence.
- Benefits: Enjoy a progressive work environment with opportunities for career growth.
- Why this job: Be part of a dynamic team that values hard work and entrepreneurial spirit.
- Qualifications: Strong leadership skills and a passion for customer satisfaction are essential.
- Other info: Attitude and character matter more than prestige experience.
The predicted salary is between 28800 - 42000 £ per year.
Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.
The role - The successful candidate will assist in taking leadership and management of the service team for this well-established centre. Your key objective will be to drive the performance of the service department to ensure that excellent customer service is provided, and all financial targets are achieved.
The Individual - You will be hands on in nature, financially aware, have effective communication skills, a keen eye for detail and the ability to negotiate at all levels. You will be looking to further your career within a financially secure and progressive organisation which values and rewards talented people who work extremely hard. You will relish achieving results through your entrepreneurial spirit and your ability to create a high performing team and a great working environment. You might even feel restricted with your current organisation and dream of working for an organisation that will give you the space to achieve your full potential. Whilst prestige experience will be a benefit, attitude and character are more important to us. We will want to see that you have strong leadership abilities and deeply care about customer satisfaction and customer loyalty.
Key Skills -
- Manage the service team
- Liaise with other dealership managers
- Keen eye for detail
- Proactive nature
Assistant Service Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to achieve targets and improve customer satisfaction.
✨Tip Number 2
Research the company culture and values before your interview. Understanding what they value in their employees will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Tip Number 3
Be ready to discuss your financial awareness. Prepare to talk about how you've managed budgets or improved profitability in previous roles, as this will show your potential employer that you can drive performance effectively.
✨Tip Number 4
Prepare questions that reflect your interest in customer service and team dynamics. Asking insightful questions about how the service department operates and how they measure success will demonstrate your proactive nature and commitment to excellence.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and leadership. Emphasise your ability to drive performance and customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss how your skills align with the job requirements, particularly your communication skills and attention to detail.
Showcase Leadership Experience: Provide specific examples of your leadership abilities in previous roles. Mention any achievements that demonstrate your capacity to create high-performing teams and improve customer loyalty.
Double-Check Contact Information: Before submitting your application, ensure that all your contact details are correct. This is crucial for the company to reach you regarding your application status.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Leadership Skills
As an Assistant Service Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated others and achieved results together.
✨Emphasise Customer Satisfaction
Since customer service is a key aspect of this role, be ready to discuss your approach to ensuring customer satisfaction. Share specific instances where you went above and beyond to meet customer needs and how it positively impacted the business.
✨Demonstrate Financial Awareness
Being financially aware is essential for this position. Brush up on basic financial concepts relevant to the service department and be prepared to discuss how you can help achieve financial targets while maintaining high service standards.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your proactive nature and keen eye for detail.
