Customer Service Planner

Permanent Full Time Due to continued growth, were looking to recruit a Customer Service Planner to join our team in Hunslet, Leeds. About the Role Joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing and Repair and Maintenance background. Previous administration experience. Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge e.g. d…