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For Companies At a Glance
- Tasks: Support the sales team with inbound and outbound calls, manage accounts, and process orders.
- Company: Join a dynamic manufacturing company focused on efficient sales operations.
- Benefits: Enjoy flexible hours, competitive pay, and potential for permanent employment.
- Why this job: Perfect for those who love engaging with customers and thrive in a fast-paced environment.
- Qualifications: Experience in telesales or sales admin is essential; strong communication skills are a must.
- Other info: Work Monday to Thursday, 9am-5pm, and Friday, 9am-2pm.
Tyseley – B11 3EL
Temporary – Permanent
Monday – Thursday / 9am – 5pm & Friday / 9am – 2pm
£13.50 per hour
Job Overview
To support the sales team by handling inbound and outbound telesales activities, managing customer accounts, processing orders, and providing administrative support to ensure efficient and effective operations within a manufacturing sales environment.
Key Responsibilities:
- Handle incoming sales inquiries via phone and email in a professional and timely manner.
- Conduct outbound calls to existing and potential customers to promote products, generate leads, and follow up on quotations.
- Assist with preparing and sending quotations, order confirmations, and product information.
- Handle customer complaints or issues and escalate when necessary.
Essential Skills & Experience:
- Proven experience in telesales or sales administration—preferably within a manufacturing industry.
- Excellent telephone manner and communication skills.
- Strong organisational and multitasking abilities.
- High attention to detail and accuracy in data entry.
- Competent in Microsoft Office, particularly Excel and Outlook.
Desirable Skills:
- Experience working in a target-driven environment.
- Ability to work collaboratively with a sales team.
Personal Attributes:
- Self-motivated and results-driven.
- Professional and customer-focused.
- Reliable and adaptable with a positive attitude.
- Able to remain calm under pressure and handle multiple priorities.
If you are passionate about sales and enjoy engaging with customers, we encourage you to apply for this exciting opportunity.
Telesales Administrator employer: Modern Edge Recruitment
Contact Detail:
Modern Edge Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Administrator
✨Tip Number 1
Familiarise yourself with the manufacturing industry and the specific products offered by our company. This knowledge will help you engage more effectively with customers and demonstrate your understanding during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, consider role-playing with a friend or family member to refine your pitch and improve your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing calls and follow-ups. This will not only help you in the role but also impress us during the interview with your proactive approach.
✨Tip Number 4
Highlight any experience you have in a target-driven environment. Be ready to discuss how you met or exceeded targets in previous roles, as this will demonstrate your results-driven mindset that we value.
We think you need these skills to ace Telesales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or sales administration, especially within a manufacturing context. Use specific examples to demonstrate your skills in handling customer inquiries and managing accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your ability to engage with customers. Mention your strong communication skills and how you can contribute to the sales team’s success.
Highlight Relevant Skills: In your application, emphasise your organisational abilities, attention to detail, and proficiency in Microsoft Office, particularly Excel and Outlook. These are key skills for the Telesales Administrator role.
Showcase Your Personal Attributes: Mention personal attributes such as being self-motivated, professional, and adaptable. Provide examples of how you've remained calm under pressure and managed multiple priorities in previous roles.
How to prepare for a job interview at Modern Edge Recruitment
✨Showcase Your Communication Skills
As a Telesales Administrator, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and professionally. Practice common sales scenarios to show how you would handle customer inquiries and complaints effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in telesales or sales administration, especially within a manufacturing context. Be prepared to share specific examples of how you've successfully managed customer accounts or processed orders in the past.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, be ready to talk about how you manage your time and tasks. You might want to mention any tools or methods you use to stay organised, especially when handling multiple priorities.
✨Prepare for Role-Play Scenarios
Interviews for telesales positions often include role-play exercises. Prepare for this by practising how you would conduct an outbound call or respond to a customer complaint. This will help you feel more confident and showcase your skills in real-time.
