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- Tasks: Engage with clients, quote new business, and maintain strong relationships.
- Company: Join Acorn Insurance, a trusted provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy hybrid work, enhanced leave, wellbeing support, and a performance bonus.
- Why this job: Be part of a supportive culture in a Great Place to Work, with opportunities for growth.
- Qualifications: Bring a positive attitude, excellent communication skills, and customer service experience.
- Other info: Flexible benefits and a commitment to inclusivity make this role stand out.
The predicted salary is between 25877 - 27515 £ per year.
Location: Liverpool (Hybrid)
Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm.
What you will be doing:
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
As well as a passion for the job, below are the skills we are looking for to be successful in the role:
- A positive "can do" attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
About Acorn Insurance:
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years' service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
New Business & Customer Service Representative employer: Acorn Insurance Ltd
Contact Detail:
Acorn Insurance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance and financial services industry. Understanding the basics of motor insurance and FCA guidelines will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a confident and polite telephone manner, consider role-playing scenarios with friends or family to enhance your rapport-building abilities.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your ability to remain calm and effective in a fast-paced environment.
✨Tip Number 4
Research Acorn Insurance's values and culture. Being able to articulate why you want to work for a company that prioritises diversity and employee wellbeing can set you apart from other candidates.
We think you need these skills to ace New Business & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the insurance or financial services industry. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-lasting client relationships. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise skills such as excellent verbal and written communication, attention to detail, and problem-solving abilities. These are crucial for the role and should be clearly demonstrated through your experiences.
Show Enthusiasm for the Company: Research Acorn Insurance and mention why you want to work there specifically. Highlight their commitment to diversity and employee wellbeing, and express how these values resonate with you.
How to prepare for a job interview at Acorn Insurance Ltd
✨Showcase Your Communication Skills
As a New Business & Customer Service Representative, excellent verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to build rapport with clients.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving skills and your ability to remain calm under pressure, as this role requires handling sensitive information and adhering to strict guidelines.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure high levels of detail in your work. You might want to share specific instances where your attention to detail made a significant difference in customer satisfaction or compliance.
✨Express Your Passion for Customer Service
Convey your enthusiasm for providing excellent customer service. Share stories that illustrate your 'can do' attitude and how you’ve gone above and beyond to meet customer needs. This will resonate well with the company's values and culture.
