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For Companies At a Glance
- Tasks: Assist customers via calls and emails, providing friendly and personalised service.
- Company: Join a prestigious client in Glasgow City Centre, known for its supportive culture.
- Benefits: Enjoy part-time hours, annual bonuses, healthcare support, and great holiday allowance.
- Why this job: Gain valuable customer service skills while balancing your studies in a welcoming environment.
- Qualifications: Customer service experience is a plus, but strong communication and motivation are key.
- Other info: Immediate start with a permanent contract from day one.
Your New Job
Are you a university student looking to earn while you study without sacrificing your lectures, seminars, or social life? MTrec Commercial is excited to offer an amazing part-time opportunity with one of our prestigious clients, based in a fantastic Glasgow City Centre location. Whether you’re currently studying or just want to gain brilliant work experience in a professional setting, this could be the perfect fit for you! This opportunity will provide you with an amazing opportunity to develop your customer service skills with a very prestigious and well-known super brand.
What’s in it for you?
- Part-time hours – fits around your studies perfectly
- Super welcoming team – a genuinely friendly and supportive work culture
- Training and development – build skills that will look amazing on your CV
- Annual bonus scheme – get rewarded for your efforts
- Virtual GP service – healthcare support when you need it
- Supportive leave packages – maternity/paternity benefits
- Great holiday allowance – take time off when you need to recharge
- Pension scheme – plan for the future, even while you study
- Immediate start – jump in and start earning
- Permanent contract from day one – long-term security if you want it
The Role – What You’ll Be Doing:
- Answering incoming calls and helping customers with queries
- Providing friendly, helpful and personalised service
- Responding to emails and messages with professionalism and care
- Offering clear information on the company’s products and services
- Working closely with the team to create a great customer experience
Who We’re Looking For:
- Ideally you have some customer service experience, though not essential.
- You’re a great communicator – clear, confident and empathetic
- You’re comfortable with tech – using email, Microsoft Office, etc.
- Most importantly, you’re motivated, reliable, and ready to learn
Ready to Start? This is a brilliant opportunity to gain meaningful work experience while you study, with a company that truly values its people. Apply now to be part of a dynamic team – we’re interviewing immediately.
Trainee Customer Service Advisor employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills. Since the role requires clear and confident communication, consider engaging in mock conversations or role-playing scenarios to enhance your ability to respond to customer inquiries.
✨Tip Number 3
Showcase your tech-savviness. Brush up on using Microsoft Office and other relevant tools, as being comfortable with technology is a key requirement for this position. You might even want to mention any specific software you’re familiar with.
✨Tip Number 4
Demonstrate your motivation and reliability. Think of examples from your studies or previous experiences where you've shown these traits, as they are crucial for the role and will help you stand out during interviews.
We think you need these skills to ace Trainee Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's informal. Emphasise your communication skills and any tech proficiency, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work in customer service and how this role fits with your studies and career goals.
Highlight Your Availability: Since this is a part-time role, clearly state your availability in your application. This shows that you understand the job's requirements and are ready to fit it around your studies.
Showcase Your Motivation: In your application, express your eagerness to learn and grow within the company. Mention any specific skills you hope to develop through this opportunity, as this aligns with what the employer is looking for.
How to prepare for a job interview at MTrec Ltd Commercial
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service positions, so let your passion for helping others shine through during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Your Communication Skills
Since clear communication is key in this role, be sure to showcase your ability to convey information effectively. Speak clearly and listen actively to the interviewer's questions, showing that you can engage in a two-way conversation.
✨Highlight Your Tech Savviness
Mention any experience you have with technology, especially if it relates to customer service tools or software. Being comfortable with tech will reassure the interviewer that you can adapt quickly to their systems.
