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- Tasks: Handle customer complaints and ensure timely resolutions while providing excellent service.
- Company: Join a national leader in customer care, known for outstanding aftercare services.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days leave, plus your birthday off.
- Why this job: Be the voice of customers, solve problems, and make a real impact in their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate interviews available for the right candidates; apply now!
The predicted salary is between 24000 - 30000 £ per year.
Complaints Handler Redditch £24k + Bonus Monday to Friday – 9am to 5pm We are looking for an experienced Complaints Handler to work on a permanent basis for a client based in Redditch. My client, a national organisation and a market leader in their field are looking for a Complaints Handler to provide outstanding levels of aftercare and complaint resolution to their customers. In this role, you will be handling customer complaints and seeing it through to resolution. You will be responsible for liaising with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required. Duties will include: * Provide excellent customer service at all times, demonstrating understanding and empathy * Be the customers main point of contact while resolving their issue * Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise * Liaise with project managers as and when required * Accurately record customer interactions on to the CRM system * Work towards and achieve targets, Key Performance Indicators (KPI’s) * Log service calls and issue with assignment number in CRM system * Accurately update systems and reports * Monitor and track status of allocated complaints * Ensure outstanding balances are collected from customers when work is complete * Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters The successful candidate will have previous customer service and complaint resolution experience. You will be empathetic with the ability to problem solve. Excellent communication skills and attention to detail are also essential. My client is offering a base salary of £24k plus bonus (with realistic earnings of circa £30k), 25 days leave plus your birthday off. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available
Contact Detail:
Elliott Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaint handling techniques and best practices. Being able to demonstrate your knowledge during the interview will show that you are proactive and well-prepared for the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can help you articulate your responses clearly and empathetically, which is crucial for a Complaints Handler.
✨Tip Number 3
Research the company and its values thoroughly. Understanding their approach to customer service and complaint resolution will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experience where you successfully resolved complaints or provided excellent customer service. Having specific stories ready will help you illustrate your skills and make a strong impression.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service and complaint resolution experience. Use specific examples that demonstrate your empathy, problem-solving skills, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role. Mention how your skills align with the responsibilities listed in the job description, such as handling customer complaints and providing excellent service.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to work towards targets. Mention any experience you have with CRM systems, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Complaints Handler.
How to prepare for a job interview at Elliott Recruitment Solutions
✨Show Empathy and Understanding
As a Complaints Handler, demonstrating empathy is crucial. During the interview, share examples of how you've handled difficult customer situations in the past, showing that you can understand their feelings and concerns.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you communicate with customers and colleagues, and provide specific instances where your communication skills helped resolve a complaint or issue.
✨Familiarise Yourself with CRM Systems
Since you'll be using a CRM system to log interactions, it’s beneficial to mention any experience you have with similar systems. If you don’t have direct experience, express your willingness to learn quickly and adapt to new technologies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential complaints you might encounter and how you would handle them, ensuring you demonstrate a proactive approach to resolution.
