Housing Contracts Manager

Estate Services Contract Manager Location: London (4 days on-site, 1 day remote)Rate: £300 – £350 per day (Inside IR35)Start Date: Immediate (subject to interview, references and DBS check)The OpportunityWe are seeking a skilled and motivated Contract Manager to join the Housing Department of a London Borough Council in West London. This role will be responsible for overseeing the delivery of cleaning and grounds maintenance contracts across the borough’s estates. You will play a central part in ensuring high service standards, managing a small team, resolving resident concerns, and driving forward service improvements.Main ResponsibilitiesContract Oversight: Manage the cleaning and grounds maintenance contracts, ensuring contractors meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Performance Management: Convene monthly contract review meetings, monitor contractor performance, and implement necessary improvements.Team Leadership: Line manage a team of four officers, supporting estate inspections, complaint resolution, and service enhancement activities.Stakeholder Relations: Build strong working relationships with residents, contractors, and internal teams to resolve issues and enhance the quality of service.Complaints and Compliance: Oversee the complaints process, ensuring timely responses and high levels of resident satisfaction.Health and Safety: Ensure contractors adhere to health and safety regulations i…