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For Companies At a Glance
- Tasks: Lead and motivate your team to drive sales and enhance customer experience.
- Company: Join a dynamic retail company focused on growth and customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work culture.
- Why this job: Be part of a team that values leadership, innovation, and customer service excellence.
- Qualifications: No specific qualifications required; just bring your passion for retail and teamwork.
- Other info: Opportunity for growth within the company and a chance to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
The Store Manager is responsible for driving daily sales growth by effectively leading, developing, and motivating their team. They will enhance commercial awareness through strategic sales planning, foster strong customer and colleague relationships through clear communication, and uphold high standards in store presentation, health & safety, and customer service.
Key Responsibilities:
- Leadership & Team Development: Set realistic targets and lead by example with professional behaviour and high presentation standards. Recruit, coach, develop, and review team performance alongside the Area Manager, ensuring timely management of all sales, compliance, and HR-related processes.
- Sales & Commercial Management: Drive all commercial activities, ensuring the team effectively utilises the sales process. Manage existing and potential customer data, analysing the local market and competition. Monitor KPI performance reports and implement necessary follow-up actions. Ensure high levels of transactional compliance and enforce fraud prevention procedures. Oversee discount controls, regularly reviewing team transactions to meet sales objectives.
- Operational & Compliance Oversight: Conduct regular self-assessments using the weekly Store Audit to maintain compliance with company processes. Ensure adherence to all operational procedures and policies as established by the business. Take ownership of health & safety within the store, completing monthly H&S checklists with guidance from the Health & Safety Manager.
- Customer Service Excellence: Provide exemplary customer service, fostering a positive shopping experience. Proactively manage customer complaints to ensure swift and satisfactory resolutions, in line with company standards.
- Additional Duties: Collaborate effectively within a team, building strong business relationships internally and externally. Communicate professionally at all levels using appropriate methods and language. Carry out any other reasonable duties as required.
Key Accountabilities:
- Adherence to the Store Commercial & Development Plan in coordination with the Area Manager.
- Compliance with all company policies, operational procedures, and health & safety regulations.
- Implementation of the Grey Fleet & Hire Car Policy, as outlined by the business.
Contact Detail:
Dynamix Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying ahead in the retail industry.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare specific examples of how you've successfully led a team or improved sales in previous roles. Being able to share concrete achievements will showcase your leadership skills and commercial acumen.
✨Tip Number 4
Demonstrate your understanding of compliance and operational procedures by discussing relevant experiences. Highlighting your attention to detail and commitment to health and safety can set you apart from other candidates.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and sales growth. Use specific examples that demonstrate your ability to meet targets and develop a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the company's values. Mention how your leadership style aligns with their expectations and how you can contribute to their success.
Highlight Customer Service Skills: Emphasise your experience in providing excellent customer service and managing complaints. Include examples of how you've created positive shopping experiences in previous roles.
Showcase Compliance Knowledge: Demonstrate your understanding of operational procedures and health & safety regulations. Mention any relevant training or experience that shows you can maintain compliance within a retail environment.
How to prepare for a job interview at Dynamix Recruitment Limited
✨Showcase Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you set targets and motivated your colleagues to achieve them.
✨Understand Sales Processes
Familiarise yourself with effective sales strategies and be ready to discuss how you would drive sales growth in the store. Highlight any experience you have with analysing market data and using it to inform your sales tactics.
✨Emphasise Customer Service Excellence
Customer service is key in retail. Be prepared to share specific instances where you've gone above and beyond to resolve customer complaints or enhance the shopping experience, showcasing your commitment to high standards.
✨Know the Company Policies
Research the company's operational procedures and health & safety regulations. Being knowledgeable about these policies will demonstrate your readiness to uphold compliance and ensure a safe environment for both customers and staff.
