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- Tasks: Lead and transform IT operations, ensuring reliability and efficiency in a dynamic environment.
- Company: Join a fast-paced organisation focused on innovation and customer-centric excellence.
- Benefits: Enjoy competitive pay, professional growth, and the chance to work 2-3 days a week in Manchester.
- Why this job: Make a real impact by leading transformational projects in a collaborative culture.
- Qualifications: 10+ years in IT operations with strong leadership skills and a customer-first mindset required.
- Other info: This role is perfect for visionary leaders ready to shape the future of tech.
The predicted salary is between 54000 - 84000 £ per year.
Please only apply if happy to attend the Manchester office 2-3 days a week. £75k non-negotiable.
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
- Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
- Develop and execute a comprehensive technical operations strategy.
- Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.
- Collaborate with leadership to drive tech adoption and operational improvements.
- Oversee incident, change, and problem management processes.
- Manage infrastructure capacity, disaster recovery, and business continuity plans.
- Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
- 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
- Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
- Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
- Experience managing budgets, vendors, and SLAs.
- A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
- Work in a fast-growing, innovative environment.
- Lead transformational projects with real impact.
- Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
Head of IT, Systems & Network Ops (ISP) - Mancs 2-3 days a week employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT, Systems & Network Ops (ISP) - Mancs 2-3 days a week
✨Tip Number 1
Network with professionals in the IT and technical operations field. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and the company culture.
✨Tip Number 2
Research the latest trends and technologies in IT infrastructure and network operations. Being knowledgeable about current innovations will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully led a team through challenges or implemented significant changes that improved operations.
✨Tip Number 4
Familiarise yourself with ITIL best practices and how they apply to operational management. Being able to articulate your understanding of these frameworks will show your readiness to ensure system reliability and efficiency in the role.
We think you need these skills to ace Head of IT, Systems & Network Ops (ISP) - Mancs 2-3 days a week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical operations and leadership. Focus on relevant achievements, especially those that demonstrate your ability to manage teams and drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading technical operations. Mention specific examples of how you've successfully implemented strategies or technologies in previous roles that align with the job description.
Highlight Relevant Skills: Emphasise your expertise in OSS/BSS, IT systems/DevOps, and cloud platforms. Use keywords from the job description to ensure your application resonates with the hiring team.
Showcase Leadership Experience: Detail your leadership experience, particularly in managing teams and driving operational improvements. Provide examples of how you've fostered a high-performance culture and resolved complex issues.
How to prepare for a job interview at IP-People
✨Showcase Your Leadership Experience
As a Head of IT, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've led teams, managed projects, and resolved conflicts in previous roles. Highlight your ability to inspire and motivate others.
✨Understand the Technical Landscape
Familiarise yourself with the latest trends in IT infrastructure, cloud platforms, and network operations. Be ready to discuss how you can implement cutting-edge technologies and improve operational efficiency in the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to outline how you'd handle incidents, manage change, or ensure system reliability under pressure.
✨Emphasise a Customer-Centric Approach
Since the role requires a customer-first mindset, be prepared to discuss how you've prioritised customer needs in your previous positions. Share examples of proactive issue resolution and how it positively impacted service delivery.
