JOB OVERVIEW
We have a fantastic new job opportunity for a Full-Time Front of House Hotel Receptionist to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.
Working as the Front of House Hotel Receptionist you will take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent adhering to Company sales policies.
As the Front of House Hotel Receptionist you will answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.
DUTIES
Your duties and responsibilities as the Front of House Hotel Receptionist include:
File and keep all guest registration records secure and confidential
Update guest records in the PMS system
Update room statuses on the system
Ensure all faxes, messages and correspondence are passed to guests or the relevant department
Check and send End-of-Day reports to Head Office daily
Report any problems with the End-of-Day reports to the Shift-leader, Assistant Reception Manager or Reception Manager
To be fully conversant with all telephone and switchboard equipment
Keep record and be familiar with all extension numbers in the Hotel
Answer all internal and external telephone calls received at reception within three rings
Cover the Switchboard when the Switchboard operator is not present
Welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities
Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner
Answer customer enquiries politely and efficiently
Notify the Duty Manager/Front of House Manager/ Guest Relations Manager of the arrival of all VIPs
Ensure all room moves are dealt with and recorded efficiently
Be aware of guests’ special requirements and communicate them to relevant departments
Identify return and regular clients and make sure their special requirements are met
Obtain sufficient security before checking in a guest, card pre-authorisation, cash deposit, clear bill back instruction in writing
Ensure all bills and room charges are posted correctly
Ensure correct amount of payment is charged to the guest
Ensure corrections/adjustments are done correctly and authorised by the Reception Manager/Front of House Manager
Send all bills of departed guests to Head Office
Make sure ledger bills are printed with the correct details, including guest title, name, company name, company address, reference number, purchase order number, itemised charges and VAT breakdown, and any other details specified in the correspondence
Prepare Banking at the end of each shift and ensure all money banked is kept safe and secure for collection
Perform credit check for all in-house guests at least once per shift and inform the Reception Manager/Front of House manager of any issues
To take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent
Promote and upsell the Hotel facilities aiming to maximise occupancy and revenue
Be fully conversant with the rate structure and current promotions
Enter correctly all reservation details into the system
To be fully conversant with hotel and in-room facilities as well as local attractions, transport routs etc. in order to be able to answer any related customer enquiries
Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests
To observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety
Find a job 
Featured Companies 
Featured Universities 
For Companies 