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- Tasks: Lead the reception team and ensure excellent customer service.
- Company: David Lewis is dedicated to supporting vulnerable individuals with compassion.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in admin or reception, strong communication, and IT skills required.
- Other info: This role requires an Enhanced DBS check for safeguarding.
The predicted salary is between 24000 - 33600 £ per year.
Join Our Team at David Lewis Be the Heart of Our Reception! Job Title: Reception Team Leader Hours : Part Time 33 Hours per week (average) At David Lewis , our commitment to the people we support drives everything we do.Were looking for an enthusiastic and compassionate Reception Team Leader to join our team and play a key role in delivering excellent customer service, keeping our facilities running smoothly, and supporting our vibrant community. About the Role: As Reception Team Leader , youll be at the front line, ensuring our reception area operates efficiently and with the highest standards of care.You will oversee the reception team, handle a wide range of administrative tasks, and provide excellent customer service to staff, visitors, and residents alike.Your leadership and attention to detail will ensure that our facilities and operations are safe, effective, and responsive to the needs of everyone at David Lewis. Your Key Responsibilities: Be the First Point of Contact Welcome visitors and provide clear, friendly information to all staff, residents, and guests. Manage Reception Operations Supervise reception staff, ensuring tasks such as answering calls, handling messages, maintaining office equipment, and managing car and telephone lists are completed accurately and efficiently. Health & Safety Focused Ensure the reception area is clean, tidy, and compliant with health and safety regulations. You will also oversee fire alarm tests and help maintain safety records. Lead by Example Train and motivate your team, ensuring a warm and welcoming environment for all visitors, residents, and staff. Support the Wider Community Assist with the coordination of room bookings, supply ordering, and support for vocational training and work experience for residents/students. Be a Positive Influence Ensure equal opportunities, inclusivity, and that bullying and harassment are not tolerated. What Were Looking For: We need a Reception Team Leader who is organised, approachable, and passionate about delivering excellent service. Youll be able to multitask, work with a range of people, and support the wider team with leadership and guidance. The ideal candidate will have: Proven experience in an administrative or reception-based role. Strong communication skills with a warm, friendly, and empathetic disposition. Leadership ability to motivate and inspire a team while maintaining high standards. IT proficiency , including Microsoft Office and general office software. Excellent organisational skills and the ability to manage competing priorities. A positive attitude and a commitment to creating a caring, responsive environment for all. Experience in managing rotas and overseeing staff schedules. Why David Lewis? Make a Difference : Join an organisation where the people we support are at the heart of everything we do. Supportive Environment : Be part of a dedicated and compassionate team. Opportunities to Grow : We provide continuous learning and professional development. Competitive Salary & Benefits : Enjoy a rewarding career with a comprehensive benefits package. Ready to Lead with Care? If you are passionate about making a positive difference and providing outstanding service while leading a dedicated team, we would love to hear from you. Apply today and join our mission at David Lewis to create a safe, supportive environment for all. David Lewis is committed to safeguarding and promoting the welfare of vulnerable adults and young people. This role is subject to an Enhanced DBS check. TPBN1_UKTJ
Team Leader - Reception employer: David Lewis
Contact Detail:
David Lewis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Reception
✨Tip Number 1
Familiarize yourself with the values and mission of David Lewis. Understanding their commitment to supporting the community will help you align your responses during the interview and demonstrate your passion for the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've motivated a team or improved customer service, as this will show that you can lead by example.
✨Tip Number 3
Prepare to discuss your organizational skills and how you manage competing priorities. Think of instances where you've successfully handled multiple tasks at once, as this is crucial for the Reception Team Leader position.
✨Tip Number 4
Showcase your communication skills by practicing how you would welcome visitors and handle inquiries. A warm and friendly demeanor is essential for this role, so be ready to demonstrate that in your interactions.
We think you need these skills to ace Team Leader - Reception
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Team Leader position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for delivering excellent customer service. Mention specific experiences that demonstrate your leadership abilities and how you align with David Lewis's values.
Highlight Relevant Experience: In your CV, emphasize any previous roles in administrative or reception-based positions. Include details about your leadership experience, communication skills, and ability to manage competing priorities effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Reception Team Leader role.
How to prepare for a job interview at David Lewis
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help others, as this aligns with the values of David Lewis.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and inspire a team. Think of instances where you successfully managed a team or resolved conflicts, as this will showcase your ability to lead by example.
✨Highlight Your Organizational Abilities
Be ready to talk about how you manage competing priorities and keep operations running smoothly. Provide examples of how you've handled administrative tasks efficiently in previous roles, which is crucial for the Reception Team Leader position.
✨Emphasize Health & Safety Awareness
Since health and safety are key responsibilities, be prepared to discuss your understanding of relevant regulations and how you've ensured compliance in past roles. This will demonstrate your commitment to maintaining a safe environment for everyone.
