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- Tasks: Deliver top-notch customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused venue for fun and entertainment.
- Benefits: Enjoy a £1,000 joining incentive, paid breaks, and 50% off food and drinks!
- Why this job: Be part of an exciting growth journey in the UK's most loved casinos.
- Qualifications: Experience as a dealer and a passion for customer engagement required.
- Other info: Access to mental health support and industry-leading employee rewards.
The predicted salary is between 24000 - 36000 £ per year.
Experienced Casino Dealer – Reading Company Description Grosvenor Casino, Reading (Rose Kiln Ln, Reading RG2 0SN) As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you’ll receive a number of benefits: 1,000 joining incentive, paid in two installments (T&C’s apply) A share of uncapped tips Premium pay allowance after midnight ( 1 per hour) Paid breaks 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more! Monthly & yearly STARS awards Employee assistance programme and access to in-venue mental health first aiders NEST pension Job Description We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us. As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager Qualifications We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us. As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager Additional Information #LI-TC1 #LI-Onsite
Experienced Casino Dealer - Reading employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer - Reading
✨Tip Number 1
Familiarize yourself with the specific games offered at Grosvenor Casino. Understanding the rules, payouts, and strategies for popular games like blackjack, roulette, and poker will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Highlighting your ability to connect with customers and create a welcoming atmosphere will resonate well with the hiring team.
✨Tip Number 3
Research Grosvenor Casino's commitment to safer gambling. Being knowledgeable about responsible gaming practices and demonstrating your awareness of problem gambling signs can set you apart as a candidate who prioritizes customer welfare.
✨Tip Number 4
Network with current or former employees of Grosvenor Casino if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Experienced Casino Dealer - Reading
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an experienced casino dealer. Highlight your customer service skills and knowledge of gaming in your application.
Tailor Your CV: Customize your CV to reflect your experience in the casino industry. Include specific examples of how you've provided outstanding customer service and managed gaming tables.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the casino industry. Mention your understanding of safer gambling practices and how you can contribute to the team.
Highlight Relevant Experience: In your application, emphasize any previous experience as a dealer or in customer-facing roles. Discuss your ability to connect with customers and enhance their gaming experience.
How to prepare for a job interview at Grosvenor Casinos
✨Show Your Customer Service Skills
As an experienced casino dealer, your ability to provide outstanding customer service is crucial. Be prepared to share examples of how you've successfully engaged with customers in previous roles, especially in high-pressure situations.
✨Demonstrate Game Knowledge
Make sure you understand the games you'll be dealing with. Brush up on the rules, payouts, and strategies for popular casino games. This will not only show your expertise but also your enthusiasm for the role.
✨Emphasize Teamwork
Grosvenor Casinos values teamwork, so be ready to discuss how you've collaborated with colleagues in the past. Highlight any experiences where you supported your team to enhance the gaming experience for customers.
✨Discuss Safer Gambling Awareness
Safer gambling is a priority for Grosvenor Casinos. Be prepared to talk about how you would recognize signs of problem gambling and the steps you would take to address these issues responsibly.
