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- Tasks: Be the friendly face of our community, ensuring a welcoming and collaborative environment.
- Company: Oneder creates flexible, beautifully designed workspaces that prioritise customer experience.
- Benefits: Enjoy 23 days holiday, free gym membership, and growth opportunities in a people-first business.
- Why this job: Join a vibrant community where ideas flow and connections thrive in an energetic workspace.
- Qualifications: 2+ years in hospitality or customer service; strong communication and tech-savvy skills required.
- Other info: Be part of a dynamic team at Shoreditch Exchange, a hub for creativity and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
We Make Work Onederful. At Oneder, we create beautifully designed, flexible multi-use workspaces for companies of all sizes. We blend space for work, meet, create, and play, putting customer experience at the heart of everything we do. Our goal is to make the workday something people genuinely look forward to.
About Shoreditch Exchange: Shoreditch Exchange spans eight vibrant floors filled with energy and creativity. It features private offices, coworking areas, an on-site gym, a barista station, beer taps, event spaces, roof terraces, and an incredible community of members. It’s a place where ideas flow, people connect, and businesses grow.
The Role: We’re looking for a hard-working, ambitious, and outgoing Community Associate to join our team at Shoreditch Exchange. You’ll be at the centre of the member experience, helping build a collaborative, welcoming environment and ensuring that everything runs smoothly each day.
What You’ll Do:
- Act as the first point of contact for members and visitors, ensuring everyone feels welcomed and valued.
- Build strong relationships and foster a sense of belonging within the community.
- Encourage collaboration and connection between members.
- Oversee daily operations of the coworking space, ensuring it’s clean, functional, and always looking its best.
- Respond to member issues quickly and effectively, always with a hospitality-first approach.
- Support tours, onboarding, and enquiries from prospective members.
- Handle admin tasks including updating records, processing payments, and managing inboxes.
- Support internal marketing initiatives and community event planning.
- Proactively suggest new ideas to enhance the member experience and performance of the building.
Who You Are:
- You have 2+ years of experience in a hospitality or high-touch customer service role.
- You’re a natural communicator with strong written and verbal skills.
- You’re proactive, solution-oriented, and calm under pressure.
- You love meeting new people and can switch easily between talking to a potential member, a supplier, or a teammate.
- You’re tech-savvy and able to manage digital tools, trackers, and basic admin tasks with ease.
- You’re passionate about creating positive experiences and improving what’s around you.
What You’ll Get:
- 23 days holiday (plus bank holidays).
- Free on-site gym membership.
- The chance to grow with a fast-expanding, people-first business.
- A dynamic and supportive team environment.
Apply Today: Ready to join a team that’s reimagining the workplace experience? Send your CV and a short cover note to david@withoneder.com, or apply directly here on LinkedIn.
Contact Detail:
Oneder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate, Hoxton
✨Tip Number 1
Familiarise yourself with the Shoreditch Exchange community and its members. Attend local events or visit the space to get a feel for the atmosphere and the types of people who work there. This will help you understand their needs and how you can contribute to enhancing their experience.
✨Tip Number 2
Showcase your customer service skills in real-time by engaging with potential members or visitors at networking events. Practice your communication style and be ready to demonstrate how you can create a welcoming environment, as this is crucial for the Community Associate role.
✨Tip Number 3
Research Oneder's values and mission to align your approach with their customer-first philosophy. Think about how you can embody these values in your interactions and suggest ideas that could enhance the member experience during your conversations.
✨Tip Number 4
Prepare to discuss your previous experiences in hospitality or customer service during any informal chats or interviews. Highlight specific examples where you successfully resolved issues or improved a customer's experience, as this will demonstrate your suitability for the role.
We think you need these skills to ace Community Associate, Hoxton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Associate position. Tailor your application to highlight how your skills and experiences align with what Oneder is looking for.
Craft a Compelling Cover Note: Write a short cover note that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your customer service skills and ability to foster community, as these are key aspects of the job.
Highlight Relevant Experience: In your CV, emphasise your 2+ years of experience in hospitality or customer service. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the Community Associate role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover note for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Oneder
✨Show Your Hospitality Skills
Since the role focuses on creating a welcoming environment, be prepared to share examples of how you've provided exceptional customer service in previous roles. Highlight your ability to make people feel valued and included.
✨Demonstrate Your Communication Skills
As a Community Associate, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, and consider discussing situations where your communication made a positive impact.
✨Be Proactive and Solution-Oriented
The job requires a proactive approach to problem-solving. Think of instances where you identified issues and took the initiative to resolve them. This will show your potential employer that you're ready to tackle challenges head-on.
✨Express Your Passion for Community Building
This role is all about fostering connections among members. Share your enthusiasm for community engagement and any relevant experiences where you've successfully built relationships or organised events that brought people together.
