Transport Planning Assistant

Salary up to £23,000 - £25,000 dependent on experience. Permanent. Saga Travel are recruiting for a Transport Planning Assistant to support with route planning for our in-house chauffeur service for both our holidays and cruise business. Reporting to the Planning Team Leader, you will be part of the wider transport team responsible for supporting the Transport planners in maintaining and updating journey data to ensure we are delivering a 1st class Nationwide chauffeur service. At Saga, we work in a hybrid way, and as part of our Planning and Transport teams, you will be required to attend the Crawley office 2-3 times a week.

Role Responsibility

• Maintaining and updating all systems and databases with information supplied by other areas of the business that is relevant to the car service provision.
• Actioning changes, cancellations, queries, with a sharp focus on maintaining the efficiency of journey routing.
• Consideration of all changes which affect our customers, drivers, vehicles, flights, traffic and weather conditions.
• Maintaining effective communications with customers, colleagues and third-party suppliers with relevant information related to pick up arrangements, luggage and mobility.
• Administration, maintenance and provision of customer pick up times and overall journey mileages for effective pre-departure documentation and internal budget reporting.
• Working closely with wider operational teams to ensure the support provision is aligned to the service needs of internal & external customers or brands.
• Supporting other areas of Transport when required to protect the overall delivery of our service provision.
• Updating Transport Team internal documents and systems for high quality record keeping across all areas of operation.

The Ideal Candidate

• Excellent administrative, organisational and diligence skills.
• Ability to use judgement, direction, and prioritise duties to deliver efficient and effective results.
• Solid knowledge of Microsoft packages, particularly Excel.
• Proven ability to work under pressure and to tight deadlines.
• Geographical knowledge of the UK road network and postcode areas is desirable.
• Understanding / experience of working within a Transport environment (preferable but not essential).

Package Description

• 25 days holiday + bank holidays.
• Option to purchase additional leave up to 5 extra days.
• Pension scheme matched up to 10%.
• Company performance related annual bonus - Up to 5%.
• Colleague discounts including family discounts on cruises and holidays.
• Range of reductions and offers from leading retailers, travel groups and entertainment companies.
• Enhanced maternity and paternity leave.
• Grandparents leave.
• Income protection.
• Access to Saga Academy, our bespoke learning platform.

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga.