1st / 2nd Line Support Analyst - Windows, Office

Service Desk Analyst – Manchester – £28-32,000 We are currently working with a growing financial services provider in Manchester that is actively recruiting for a Service Desk Analyst to join them on a permanent basis. This is a fantastic opportunity to join a busy support team that has excellent opportunities for training, development and progression. This role is five days per week on-site, covering shift patterns between 7am and 8pm. Providing 1st and 2nd line IT support across the business Extensive experience providing 1st and 2nd line support in a helpdesk environment Experience in ITIL environments (ITIL Foundation desirable) Strong technical skills with Windows operating systems, Office 365 and Azure AD Experience using service management tools such as ServiceDesk Plus, ServiceNow, Remedy etc. Understanding of iOS configuration Experience in professional organisations such as financial services (preferable) In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business