Store Manager

Responsible for total store results, the Store Manager role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day running., * Lead and motivate store team to achieve store sales targets and KPI’s

• Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.

• Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.

• Take a lead role in resolving complex customer queries.

• Ensure the highest level of product knowledge is attained and demonstrated in the store team.

• Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.

• Ensure that all products are presented/displayed to their best advantage, following guidelines.

• Actively promote the company and the store in the local shopping centre.

• Ensure that all products are correctly coded, priced and correct POS is used at all times.

• Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.

• Be accountable for implementing legislation regarding security and Health and Safety.

• Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.

• Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.

• Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.

• Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.

• Carry out any reasonable tasks as requested by Area Manager or Regional Director.

• All the above to be carried out in a timely, efficient and cost effective manner.

• Flexibility to work evenings and weekends

The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Manager to join our company!, * Educated to GCSE level or equivalent.

• Business related qualification.

• A minimum of 2-3 years of experience in a management role.

• Working with store KPI’s and towards store targets

• Visual merchandising and commercial awareness to impact business knowledge, * Customer service focused

• Adaptable with a ‘can do’ attitude

• Strong communication and interpersonal skills

• Competitive rate of pay

• Merchandise discount

• Exciting store incentives

• Training and development programmes

• Progression pathways