Account Manager - Commercial Insurance (London Area)

Account Manager (Commercial Insurance) – CII / ACII qualified

Portfolio servicing – no new-business targets

You must possess first-class technical knowledge across multiple UK commercial lines and hold the CII or ACII qualification.

Position details

• Location: Mayfair, London (office-based)
• Recruiter: Liberty Towers, acting on behalf of a progressive, technology-driven insurance broker

The organisation

Our client arranges comprehensive commercial insurance programmes for high-net-worth individuals and leading corporate clients. Celebrated for its client-centred culture and rapid growth, the firm pairs deep market expertise with cutting-edge digital tools to deliver outstanding risk management and personalisation.

The role

As Account Manager you will be the day-to-day guardian of an assigned portfolio, maintaining impeccable service standards and nurturing long-term relationships.

Key responsibilities

• Client service – answer everyday enquiries promptly and professionally, ensuring each interaction exceeds expectations.
• Policy administration – place new business, renewals and endorsements with pinpoint accuracy.
• Documentation – prepare and issue schedules, certificates, cover notes and invoices.
• Claims support – guide clients through the entire claims journey, liaising with insurers to secure swift, fair settlements.
• Risk assessment & placement – identify exposures and collaborate with underwriters to secure tailored solutions across property, liability, motor, cyber and more.
• Relationship management – build strong, positive links with clients, insurers and other stakeholders.
• Compliance – uphold FCA, Lloyd’s and internal standards at all times.
• Team support – provide reliable administrative assistance to senior account managers and directors.

What you’ll bring

• Proven success in an account-handling or similar broking role.
• Deep technical expertise across multiple UK commercial lines.
• CII or ACII qualification (essential).
• Superb written and verbal communication skills.
• Meticulous attention to detail and excellent organisational ability.
• Confidence with market software platforms and Microsoft 365.

What’s on offer

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits – private medical cover, pension and more.
• Professional development – funded CPD and clear progression routes.
• Supportive culture – collaborative, forward-thinking environment where initiative is encouraged.

Liberty Towers acts as an Employment Agency for this vacancy. All applications are handled in the strictest confidence.