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- Tasks: Support aftersales teams and ensure accurate warranty submissions.
- Company: Join a leading company in the automotive industry with a modern work environment.
- Benefits: Enjoy an excellent salary package, OTE up to £30,000, and ongoing training opportunities.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: No specific qualifications required; just a passion for customer service and learning.
- Other info: Work Monday to Friday with occasional Saturdays; great for balancing studies and work.
The predicted salary is between 24000 - 42000 £ per year.
Due to continuing growth, we are recruiting for a Warranty Advisor to join our Successful Warranty Hub in Coventry. The hours of work are Monday to Friday, 8:30am to 5.30pm as well as occasional Saturday working. Our packages and pay plans are industry-leading and are reflective of each applicant's experience and skillset. Excellent Basic Salary with an OTE up to £30,000 plus benefits. Our well-equipped and modern facilities provide a professional environment for our staff. We also offer outstanding development opportunities, with ongoing training provided to help you reach your full potential as an accredited Volkswagen Warranty Executive.
Role and Responsibilities:
- Supporting aftersales teams in providing the best possible customer service and enable them to provide robust policy advice.
- Ensure that all jobs are assessed accurately for warranty submission and invoiced accordingly.
- Document all warranty, goodwill and recall work as per manufacturers requirements and Retailer policy.
- Provide advice on warranty claims to aftersales teams to ensure total customer satisfaction.
- Utilise technical knowledge and understanding of warranty procedures.
Warranty Advisor employer: Listers Careers
Contact Detail:
Listers Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's warranty policies and procedures. Understanding the specifics of their warranty claims process will give you an edge during discussions with the recruitment team.
✨Tip Number 2
Highlight any previous experience in customer service or aftersales roles during your conversations. Being able to demonstrate your ability to handle customer queries effectively will show that you're a great fit for the Warranty Advisor position.
✨Tip Number 3
Prepare to discuss how you would handle specific warranty scenarios. Think about examples from your past work where you successfully resolved issues or provided excellent service, as this will showcase your problem-solving skills.
✨Tip Number 4
Network with current employees or industry professionals who have experience in warranty roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Warranty Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Warranty Advisor. Focus on any previous roles in customer service, warranty processing, or automotive knowledge.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your background and skills make you a great fit for supporting aftersales teams and ensuring customer satisfaction.
Highlight Technical Knowledge: If you have technical knowledge related to warranty procedures or automotive services, be sure to mention it. This can set you apart from other candidates and show your understanding of the industry.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Listers Careers
✨Know Your Warranty Basics
Familiarise yourself with the fundamentals of warranty policies and procedures. Understanding how warranties work, especially in the automotive industry, will help you answer questions confidently and demonstrate your technical knowledge.
✨Showcase Customer Service Skills
As a Warranty Advisor, customer satisfaction is key. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will show your potential employer that you can handle customer interactions professionally.
✨Prepare for Technical Questions
Expect questions related to warranty claims and aftersales processes. Brush up on common scenarios you might encounter in the role, and think about how you would approach them. This preparation will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training opportunities available or how success is measured in the Warranty Hub. This demonstrates your enthusiasm and commitment to the position.
