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For Companies At a Glance
- Tasks: Manage a busy switchboard, answer calls, and provide admin support.
- Company: Join a national manufacturing company known for its positive work culture.
- Benefits: Enjoy a relaxed work environment and a comprehensive benefits package.
- Why this job: Perfect for those who thrive in dynamic settings and love helping others.
- Qualifications: Experience in customer service and strong IT skills are preferred.
- Other info: A great chance to develop your skills in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a national manufacturing company is looking to recruit an enthusiastic, positive and flexible Senior Customer Service / Receptionist to cover their very busy switchboard and front desk.
Responsibilities will include:
- Answering all incoming calls
- Forwarding callers to the appropriate extension
- Developing and maintaining productivity at all times
- Dealing with outgoing post
- Signing in/out visitors
- Providing admin support as and when required
Previous experience of working in a client-focused environment and excellent IT skills would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a full benefits package.
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service / Receptionist
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they manufacture will help you answer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your telephone skills. Since the role involves managing a busy switchboard, consider rehearsing how you would handle various types of calls, including difficult customers, to showcase your excellent telephone manner.
✨Tip Number 3
Highlight your ability to work under pressure by preparing examples from your past experiences. Think of specific situations where you successfully managed multiple tasks or dealt with challenging scenarios while maintaining a positive attitude.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Senior Customer Service / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise your ability to handle busy switchboards and your proficiency with IT systems, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully managed high-pressure situations and provided excellent customer service in previous positions.
Highlight Interpersonal Skills: In your application, stress your interpersonal skills and excellent telephone manner. Provide examples of how you've effectively communicated with clients or colleagues in past roles to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Clarify Consultancy Ltd
✨Show Your Enthusiasm
Make sure to convey your enthusiasm for the role during the interview. A positive attitude can go a long way, especially in customer service positions where energy and approachability are key.
✨Demonstrate Your IT Skills
Be prepared to discuss your IT skills in detail. Since the role requires excellent IT proficiency, consider sharing specific examples of software or systems you've used in previous roles that relate to customer service.
✨Prepare for Pressure Scenarios
Think of examples from your past experience where you successfully handled high-pressure situations. This will demonstrate your ability to maintain productivity and composure when things get busy.
✨Practice Your Telephone Manner
Since you'll be answering calls regularly, practice your telephone etiquette before the interview. A clear, friendly, and professional phone manner is essential, so consider role-playing with a friend to refine your approach.
