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For Companies At a Glance
- Tasks: Provide expert technical support for electrical systems and assist field engineers.
- Company: Join a leading UK company in life safety and smoke control systems.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth and development.
- Why this job: Make a real impact by supporting engineers and customers without the physical demands.
- Qualifications: Electrical background required, ideally NVQ Level 3 or equivalent.
- Other info: Ideal for those who thrive in a fast-paced, problem-solving environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters? We are hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you are electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders - this is the role for you.
What You'll Do:
- Provide expert technical support for electrical systems - via phone, email, CRM, and remote access
- Assist field engineers and installation teams with diagnostics and fault resolution
- Interpret wiring schematics and system layouts to guide on-site teams
- Maintain accurate logs of technical issues and resolutions
- Flag recurring issues and collaborate with engineering teams for product improvements
What You Need:
- Electrical background is essential - ideally NVQ Level 3 or equivalent
- Strong understanding of electrical circuits, control panels, and fault-finding
- Clear communicator, able to explain technical details to non-technical users
- Familiar with ticketing systems and remote support tools
- Organised, calm under pressure, and focused on delivering results
Nice to Have:
- 18th Edition Wiring Regulations
- Experience with smoke control, fire alarm systems, BMS, or HVAC
- Familiarity with RAMS, PAT, or compliance frameworks
Technical Support Specialist employer: Team Jobs - Commercial
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technical support tools and ticketing systems mentioned in the job description. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your understanding of electrical circuits and control panels. Be prepared to discuss how you've applied this knowledge in previous roles, as it will show your capability to troubleshoot effectively.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. Since you'll be communicating with non-technical users, showcasing your ability to break down information clearly can be a huge advantage.
✨Tip Number 4
Network with professionals in the life safety and smoke control systems sector. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical qualifications and relevant experience. Emphasise any troubleshooting skills and familiarity with technical support roles, as these are crucial for the Technical Support Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support and your ability to communicate complex information clearly. Mention specific experiences where you've successfully assisted others in understanding technical issues.
Highlight Relevant Skills: In your application, focus on your understanding of electrical circuits and control panels. Mention any experience with ticketing systems or remote support tools, as these will be beneficial in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Technical Support Specialist.
How to prepare for a job interview at Team Jobs - Commercial
✨Showcase Your Electrical Knowledge
Make sure to highlight your electrical qualifications and experience during the interview. Be prepared to discuss specific projects or situations where you successfully diagnosed and resolved electrical issues, as this will demonstrate your expertise in the field.
✨Communicate Clearly
Since the role involves explaining technical details to non-technical users, practice articulating complex concepts in simple terms. You might want to prepare examples of how you've done this in the past, as clear communication is key for a Technical Support Specialist.
✨Familiarise Yourself with Relevant Tools
Brush up on ticketing systems and remote support tools that are commonly used in technical support roles. Being able to discuss your familiarity with these tools can give you an edge and show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific technical problems or customer interactions. Think through potential scenarios related to electrical systems and prepare your responses, focusing on your problem-solving skills and calmness under pressure.
