Technical Support Specialist

Technical Support Specialist (Electrical Bias) | Poole | Full-Time, Permanent Ex-Electrician? Time to hang up the tools and put your expertise to work – without climbing ladders. Join our client, leader in smoke control systems for over 35 years. We\’re looking for a Technical Support Specialist to bring brainpower and experience to our support team Location: Poole, Dorset Salary: Competitive, depending on experience Hours: Full-Time | Permanent Reports To: Controls Manager What You\’ll Be Doing: Provide expert support on smoke control, BMS, and life safety systems via phone, email, CRM, and remote login Troubleshoot hardware and controls for installers, end users, and engineers Translate technical issues into practical, easy-to-understand solutions Support the field team in real-time when issues escalate Log all issues and resolutions to build a knowledge base Identify patterns and feed insights back into engineering and product design What You Bring: Essential: Proven technical support or helpdesk experience Strong electrical systems understanding – schematics, layouts, and troubleshooting Confident communicator who stays cool under pressure Familiarity with ticketing systems and remote tools Preferred: NVQ Level 3 in Electrical Installation 18th Edition qualification Experience with smoke ventilation, BMS, HVAC, or fire safety systems Background in installation, commissioning…