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- Tasks: Serve breakfast, take orders, and engage with guests to enhance their experience.
- Company: Join the vibrant team at Thistle Marble Arch, a stylish 4-star hotel near Oxford Street.
- Benefits: Enjoy flexible working, career development, discounts, and wellness support.
- Why this job: Be part of a dedicated team crafting memorable breakfast experiences in a fun environment.
- Qualifications: Passion for hospitality, strong service commitment, and ability to work in a fast-paced team.
- Other info: Inclusive workplace encouraging diverse applicants; opportunities for personal and professional growth.
The Marble Arch Hotel, one of our 4-star properties from the 'by Thistle' collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
As a Food and Beverage Team Member focusing on breakfast, you'll play a vital role in delivering outstanding service. You'll be responsible for serving food and drinks, taking orders, and clearing tables, but your role goes beyond that. You'll have the opportunity to engage with our guests, get to know them personally, and take proactive steps to personalize their breakfast experience and build loyalty.
A genuine passion for quality service is essential to excel in this role, and your attention to detail will be crucial in ensuring that every guest leaves feeling satisfied and refreshed. This position will also involve multiskilling, giving you the chance to work across different departments as needed, allowing for adaptability and growth within our hotel environment.
We're looking for dedicated individuals who embody our values and are ready to make a positive impact. Key qualities include:
- A strong commitment to delivering the highest levels of service, with a desire to learn, work hard, and progress in your career
- Comfort in a front-line role, naturally engaging with guests and creating a welcoming atmosphere
- Empathy and the ability to build meaningful relationships with guests and fellow team members
- Precision and a keen eye for detail, ensuring a flawless breakfast experience
- A demonstrated desire to pursue a career in hospitality
- Ability to work effectively as part of a team in a fast-paced environment
If you're ready to be part of a dedicated team committed to crafting extraordinary breakfast experiences, we'd love to hear from you.
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.
In fact, we're so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Contact Detail:
Thistle Hotel Marble Arch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member (Breakfast)
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the menu, special dietary options, and the hotel's unique features will help you engage with guests more effectively and show your genuine interest in providing excellent service.
✨Tip Number 2
Practice your communication skills. As a front-line team member, being able to engage with guests and create a welcoming atmosphere is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Demonstrate your passion for hospitality during any interactions. Whether it's through networking events or casual conversations, share your enthusiasm for creating memorable experiences for guests, which can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills. Think of examples from past experiences where you've successfully worked in a fast-paced environment or collaborated with others, as this aligns with the role's requirements.
We think you need these skills to ace F&B Team Member (Breakfast)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the F&B Team Member position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to delivering excellent service. Mention specific experiences where you engaged with guests or contributed to a positive dining experience.
Highlight Relevant Experience: In your CV, emphasise any previous roles in food and beverage service or customer-facing positions. Use bullet points to clearly outline your achievements and responsibilities, focusing on your attention to detail and ability to work in a fast-paced environment.
Showcase Your Soft Skills: Make sure to include soft skills such as empathy, teamwork, and communication in your application. Provide examples of how you've built relationships with guests or colleagues, as these are crucial for the role.
How to prepare for a job interview at Thistle Hotel Marble Arch
✨Show Your Passion for Service
Make sure to express your genuine enthusiasm for delivering high-quality service during the interview. Share examples of how you've gone above and beyond for guests in previous roles, as this will resonate well with the hiring team.
✨Engage with the Interviewer
Since the role involves engaging with guests, demonstrate your interpersonal skills by actively listening and responding thoughtfully during the interview. Ask questions about the team and the hotel culture to show your interest in building relationships.
✨Highlight Your Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference in a guest's experience. This could include anything from ensuring orders were correct to creating a welcoming atmosphere that made guests feel special.
✨Demonstrate Adaptability
The job requires multiskilling across different departments, so be ready to talk about your ability to adapt to new situations. Share experiences where you successfully handled multiple tasks or worked in various roles, showcasing your flexibility and willingness to learn.
