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For Companies At a Glance
- Tasks: Coordinate service requests, schedule appointments, and maintain accurate records.
- Company: Join AEP Ltd, a dynamic company focused on exceptional customer service.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Perfect for showcasing your admin skills while making a real impact on customer satisfaction.
- Qualifications: Must have strong computer skills, customer service experience, and be organized.
- Other info: Ideal for high school and college students looking to kickstart their careers.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a varied and interesting role to showcase your administrative expertise and customer service skills?
As a Service Coordinator, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues.
Utilising core skills in computer proficiency, administrative expertise, and exceptional phone etiquette, you will coordinate service requests, schedule appointments, and maintain accurate records.
In this Service Coordinator role; operating within the AEP Ltd Service Department and following processes and procedures, duties include:
- Document processing: Processing job sheets, waste transfer notes, customer enquiries and orders, supplier warranty claims, and Pro-forma invoices and scanning and filing completed documentation.
- Document Creation: Creating process job sheets, waste transfer notes, and sales orders and converting sales orders into delivery notes.
- Work Scheduling: Consulting with the Depot Manager and Coordinator and planning and booking engineer’s work in accordance with service schedules and projects, ensuring all jobs are picked and running the service schedule through SAP
- Parts Sourcing and Quotations: Checking parts are in stock for service visits/remedial works and, where necessary, liaising with purchasing or sourcing and ordering parts by obtaining a quote from the supplier; reporting remedial works required to the service manager and quoting accordingly upon further instructions.
What skills are required?
- Customer Service: Actioning incoming calls or emails, which include passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
- Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management
- Administrative experience in an office environment
- Experience with QuickBooks
- Familiarity with Google Suite
- Good phone etiquette
- Organisational skills
Service Coordinator employer: AEP Compressed Air Technologies Ltd
Contact Detail:
AEP Compressed Air Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with SAP and QuickBooks, as these tools are essential for the Service Coordinator role. Consider taking online courses or tutorials to boost your proficiency and demonstrate your commitment to mastering these systems.
✨Tip Number 2
Practice your phone etiquette by engaging in mock calls with friends or family. This will help you refine your communication skills and ensure you can handle customer inquiries confidently and professionally.
✨Tip Number 3
Network with current or former employees of AEP Ltd to gain insights into the company culture and expectations for the Service Coordinator position. This can provide you with valuable information that may help you stand out during the interview process.
✨Tip Number 4
Stay organized by creating a system for tracking service requests and appointments. This will not only help you in the role but also show potential employers that you have strong organizational skills, which are crucial for a Service Coordinator.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your administrative expertise and customer service skills. Emphasize relevant experiences that showcase your ability to coordinate service requests and manage communication effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Service Coordinator role. Mention specific examples of how your skills in document processing, scheduling, and customer service align with the job requirements.
Highlight Technical Proficiency: Since the role requires computer proficiency, be sure to mention your experience with Microsoft Office, QuickBooks, and Google Suite. Provide examples of how you've used these tools in previous roles to enhance efficiency.
Showcase Communication Skills: In your application, demonstrate your exceptional phone etiquette and organizational skills. You can include examples of how you have successfully managed customer inquiries or resolved issues in past positions.
How to prepare for a job interview at AEP Compressed Air Technologies Ltd
✨Showcase Your Customer Service Skills
Since the role heavily relies on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've effectively resolved issues or improved customer satisfaction.
✨Demonstrate Your Administrative Expertise
Highlight your organizational skills and experience with document processing. Be ready to explain how you manage multiple tasks efficiently and maintain accurate records, as this is crucial for the Service Coordinator position.
✨Familiarize Yourself with Relevant Software
Make sure you are comfortable discussing your proficiency in Microsoft Office, QuickBooks, and Google Suite. If you have experience with SAP, mention it, as it will show that you can quickly adapt to their systems.
✨Prepare Questions About the Role
Think of insightful questions to ask about the Service Coordinator position and the team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
