Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and schedule repairs across London, ensuring timely responses to emergencies.
- Company: Join a rapidly growing contractor with over 20 years of experience in responsive repairs.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that makes a real impact on local communities through essential maintenance work.
- Qualifications: No specific qualifications required; just bring your organisational skills and a passion for helping others.
- Other info: This role is based in Southwest London, perfect for those looking to make a difference locally.
The predicted salary is between 36000 - 60000 £ per year.
The Company
We are currently collaborating with a main contractor that specialises in the Responsive repairs, planned maintenance and retrofit projects for local authorities and housing associations. With offices across the UK, the company now employs over 700 skilled operatives and specialists delivering a national solution with a local focus. Since their inception 20 years ago, the company has grown rapidly having completed works on over 5,000 tenanted properties and now turnover in excess of £80 million offering comprehensive works covering full kitchen and bathroom replacements, electrical rewires, boiler changes, new heating systems, disabled adaptations, external insulated rendering, general roofing, loft insulation, and external environmental works.
The Role
Our client is currently seeking to recruit a Repairs Planner to join their team in Southwest London to effectively manage and schedule repairs and maintenance work across London and the southeast. Roles and responsibilities include but are not limited to:
- Scheduling works into diaries daily ensuring that diaries are full and immediate attention is given to allocate work to operatives when they become free
- Check the system for emergencies and manage within a timely manner to ensure targets are met
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
- Provide a high quality service to clients on a face to face basis
- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of work, providing updates at regular intervals
- Ensure the system is updated in a timely manner so that the client and operations are in receipt of the most up to date information
- Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions
- Managing incoming repairs inbox and allocating repairs works appropriately
Repairs Planner employer: Recco
Contact Detail:
Recco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarise yourself with the specific types of repairs and maintenance work that the company handles. Understanding their services, such as kitchen and bathroom replacements or electrical rewires, will help you speak confidently about how your skills align with their needs during any discussions.
✨Tip Number 2
Network with professionals in the construction and maintenance industry, especially those who have experience with local authorities and housing associations. This can provide you with valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your organisational and communication skills, as these are crucial for a Repairs Planner. Think of examples from your past experiences where you successfully managed schedules or resolved client issues effectively.
✨Tip Number 4
Research the company’s recent projects and achievements. Being knowledgeable about their growth and the scale of their operations will show your genuine interest in the role and help you stand out during conversations.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Repairs Planner position. Tailor your application to highlight relevant experience in scheduling, managing repairs, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed schedules or worked in a similar environment. Use specific examples to demonstrate your ability to handle emergencies and provide high-quality service.
Showcase Communication Skills: Since the role involves handling calls and emails from clients, make sure to showcase your communication skills. Provide examples of how you've effectively communicated with clients or team members in past roles.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Repairs Planner role.
How to prepare for a job interview at Recco
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their history, values, and the types of projects they handle. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Scheduling Skills
As a Repairs Planner, scheduling is key. Be prepared to discuss your experience with managing diaries and allocating work. You might even be asked to provide examples of how you've handled scheduling conflicts or emergencies in the past.
✨Showcase Your Communication Abilities
This role requires excellent communication skills, both face-to-face and over the phone. Be ready to share examples of how you've successfully communicated with clients and operatives, especially in high-pressure situations.
✨Prepare for Problem-Solving Scenarios
You may be presented with hypothetical scenarios during the interview. Think about how you would diagnose repair requests and manage client expectations. Practising these scenarios can help you articulate your thought process clearly.
