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- Tasks: Join a vibrant team handling room and dinner bookings with a focus on customer satisfaction.
- Company: Work for a welcoming hotel in the beautiful Eastbourne area.
- Benefits: Enjoy a competitive salary, service charge share, and potential live-in accommodation for relocation.
- Why this job: Perfect for those who love hospitality and want to make guests' experiences unforgettable.
- Qualifications: Previous experience in reservations or reception is preferred; strong communication skills are essential.
- Other info: Flexible 32-hour week with shifts across weekends and bank holidays.
Required to join a friendly Reservations team, to work for our client, a hotel, located in the Eastbourne area. This role is offered on a 32-hour week, you will be working over 4 or 5 days out of 7 days to include weekends and bank holidays on a rota. The reservations department is open from 08.00hr to 20.00hr daily. Live in is available if required for a period of up to 6 months for relocation, and this would be deducted from your salary.
Responsibilities for the role of Reservationist:
- You will be working within an enthusiastic and friendly Reservations team, taking all room sales enquiries via telephone or via email.
- Ensuring that all guest room bookings and dinner reservations are dealt with in a flawless and professional manner and ensuring that upselling and exceeding expectations is part of your day to day role.
- You will be familiar with all hotel facilities and be confident in promoting and recommending these to our guests.
- Hours are 32 working over four or five days out of seven which will include weekends and bank holidays. The office is covered from 8am to 8pm so shifts will be varying around these hours.
Requirements for the role of Reservationist:
- Previous experience as a hotel reservationist or receptionist preferred.
- Good customer service and interpersonal skills essential, enabling you to work efficiently within a close team.
- An excellent and confident telephone manner.
- Possess an excellent command of the English language, both written and verbal.
- Enthusiasm to learn and the ability to hit the ground running with a smile on your face is essential.
Salary for the role of Reservationist is given as competitive/hr. A share of the service charge is paid on top of this basic salary. Please send an up to date copy of your Curriculum Vitae. Candidates must be eligible to live and work in the UK.
Reservationist employer: N.E. Recruitment
Contact Detail:
N.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Familiarise yourself with the hotel and its facilities before your interview. Knowing the ins and outs of what the hotel offers will help you confidently promote these features to potential guests, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your telephone manner by role-playing common reservation scenarios with a friend. This will help you develop a confident and professional tone, which is crucial for handling guest inquiries effectively.
✨Tip Number 3
Highlight your customer service skills during any informal conversations or networking opportunities. Share specific examples of how you've exceeded customer expectations in previous roles to demonstrate your capability.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours, especially since the role requires shifts over weekends and bank holidays. Showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a hotel reservationist or receptionist. Emphasise your customer service skills and any previous roles that required excellent communication, especially over the phone.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention your ability to work in a team and your eagerness to learn, as these are key traits for the Reservationist position.
Showcase Your Communication Skills: Since the role requires an excellent command of the English language, both written and verbal, ensure your application is free from errors. Use clear and professional language to demonstrate your communication abilities.
Highlight Flexibility: Mention your willingness to work varied shifts, including weekends and bank holidays. This shows that you understand the demands of the role and are ready to meet them.
How to prepare for a job interview at N.E. Recruitment
✨Showcase Your Customer Service Skills
As a Reservationist, you'll be dealing with guests directly. Make sure to highlight your previous customer service experience and provide examples of how you've handled inquiries or resolved issues in a friendly and professional manner.
✨Demonstrate Your Knowledge of the Hotel
Familiarise yourself with the hotel's facilities and services before the interview. Be prepared to discuss how you would promote these to guests, as this shows your enthusiasm and readiness to contribute to the team.
✨Practice Your Telephone Manner
Since the role requires an excellent telephone manner, consider practising common reservation scenarios with a friend. This will help you feel more confident and articulate during the interview when discussing how you would handle calls.
✨Emphasise Teamwork and Flexibility
The Reservations team works closely together, so it's important to convey your ability to work well in a team. Discuss any past experiences where you've collaborated effectively and be open about your flexibility regarding working hours, including weekends and bank holidays.
