Hotel Receptionist

Hotel Café Royal is a luxurious 5-star hotel located in the heart of Central London, next to Piccadilly Circus. With 159 rooms and suites, 5 distinguished food & beverage outlets, and the award-winning Akasha Holistic & Wellbeing Spa, we offer our guests an unparalleled experience of elegance and comfort. We are seeking a professional Hotel Receptionist to join our front desk team, ensuring that every guest receives a warm welcome and impeccable service.

Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adri, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate.

The Role:

As a Hotel Receptionist, you will be the first point of contact for our guests, providing an exceptional level of service from check-in to check-out. You will assist guests with their inquiries, manage reservations, and ensure a seamless and luxurious experience throughout their stay.

Key Responsibilities:

• Welcome guests upon arrival, manage check-in and check-out procedures efficiently, and provide a personalized experience tailored to each guest.
• Handle guest inquiries and requests, both in-person and over the phone, ensuring prompt and effective resolution.
• Manage room reservations, process payments, and update guest information using Opera (experience with Opera is desirable but not essential).
• Provide guests with information about the hotels services, dining options, and the Akasha Holistic & Wellbeing Spa, promoting and upselling services when appropriate.
• Coordinate with other departments, such as housekeeping and the concierge team, to meet guest needs and ensure smooth operations.
• Maintain a tidy and welcoming reception area, reflecting the luxury and elegance of the hotel.
• Monitor guest feedback and handle any issues or complaints with professionalism and empathy, ensuring guest satisfaction and loyalty.
• Assist with administrative duties, such as managing emails, filing guest records, and preparing daily reports.
• Follow health, safety, and security procedures, ensuring the well-being of all guests and staff.

Requirements:

• Previous experience as a receptionist or in a similar front-of-house role is desirable, preferably in a luxury hotel setting.
• Knowledge of Opera PMS is desirable; training will be provided for candidates with relevant hospitality experience.
• Excellent communication skills and a professional, welcoming demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Flexibility to work a shift pattern of 4 days on, 4 days off, with 12-hour shifts between 7 am and 11 pm (and occasional night shift coverage if needed)
• A commitment to providing outstanding customer service and a passion for the luxury hospitality industry.

The Benefits:

• Pay of up to £34,000 including service charge and upsell incentives
• Access to heavily discounted friends and family rooms rates across the Set Hotels
• Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
• Up to 50% colleagues discount in all our food and beverage outlets
• Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
• Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
• Christmas celebrations, including colleague lunch, childrens party and Christmas gift
• Automatic membership of the companys life assurance scheme from day one
• Generous discounts on retail and dining in Central London through the West End Club app
• Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
• A variety of external benefits including gym discounts and free eye tests
• Cycle to work scheme and season ticket loan
• A wide range of both internal and external training and development programmes to support all of our colleagues career progression
• The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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