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- Tasks: Manage and optimise dialler systems for maximum efficiency in a call centre.
- Company: Join a leading dental group focused on innovation and exceptional patient care.
- Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
- Why this job: Be part of a forward-thinking team dedicated to growth and improving patient experiences.
- Qualifications: Experience as a Dialler Manager with strong analytical and communication skills required.
- Other info: Opportunity to drive performance and contribute to high-quality dental solutions.
The predicted salary is between 36000 - 60000 £ per year.
Connex - Innovative Cosmetic Dentistry Leeds Prosper Recruitment are working in partnership with a leading dental group dedicated to delivering outstanding patient care and high-quality dental solutions. Our client prides itself on innovation, teamwork, and exceptional standards in all that it does. Due to rapid expansion, they are now seeking an experienced and motivated Dialler Manager.
Key Responsibilities:
- Oversee the management and optimisation of dialler systems to ensure maximum efficiency and performance across all campaigns.
- Develop and implement strategic dialler campaigns to drive patient engagement and appointment bookings.
- Collaborate with the marketing team to create compelling campaign content that resonates with prospective patients.
- Analyse data from dialler campaigns to identify trends, opportunities, and areas for improvement; use insights to drive decision-making and enhance performance.
- Manage the configuration and maintenance of phone systems, ensuring they are updated and functioning seamlessly to support call centre operations.
- Provide training and support to call centre staff on best practices related to dialler use and campaign execution.
- Monitor and report on key performance indicators (KPIs) related to call volume, conversion rates, and campaign success to senior management.
- Foster a culture of continuous improvement, encouraging innovative ideas to enhance overall patient experience and operational efficiency.
Required Qualifications and Skills:
- Proven experience as a Dialler Manager or similar role within a call centre environment.
- Strong knowledge and experience of using Connex dialler system, with a keen understanding of telephony infrastructure.
- Excellent analytical skills and the ability to interpret data to drive campaign strategies and outcomes.
- Proficient in utilising CRM software and managing databases to maximize data integrity and efficiency.
- Outstanding communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
- Strong focus on customer service and patient satisfaction, with a track record of achieving positive outcomes.
- Excellent organisational skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.
What's on Offer:
- Competitive Salary
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment focused on collaboration and excellence in patient care.
- The chance to be part of a forward-thinking organisation dedicated to growth and innovation.
If you have a passion for driving performance through effective dialler management and want to contribute to exceptional dental practices committed to patient care, we would love to hear from you!
Dialler Manager - Call Centre employer: Prosper Recruitment
Contact Detail:
Prosper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager - Call Centre
✨Tip Number 1
Familiarise yourself with the Connex dialler system, as it's specifically mentioned in the job description. Understanding its features and functionalities will give you an edge during discussions with the hiring team.
✨Tip Number 2
Prepare to discuss your previous experience in managing dialler systems. Be ready to share specific examples of how you've optimised performance and driven engagement in past roles, as this will demonstrate your capability for the position.
✨Tip Number 3
Showcase your analytical skills by being prepared to talk about how you've used data to inform campaign strategies. Think of instances where your insights led to measurable improvements in call centre operations.
✨Tip Number 4
Highlight your collaborative skills, especially your experience working with marketing teams. Be ready to discuss how you've contributed to creating compelling content for campaigns that resonate with customers.
We think you need these skills to ace Dialler Manager - Call Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Dialler Manager or in a similar role. Emphasise your knowledge of the Connex dialler system and any relevant achievements in optimising call centre operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to drive performance through effective dialler management. Mention specific examples of how you've successfully implemented dialler campaigns in the past.
Highlight Analytical Skills: In your application, focus on your analytical skills and provide examples of how you've used data to inform campaign strategies. This will demonstrate your ability to identify trends and improve performance.
Showcase Team Collaboration: Since the role involves working closely with marketing and call centre staff, highlight your interpersonal skills and any experiences where you've successfully collaborated with diverse teams to achieve common goals.
How to prepare for a job interview at Prosper Recruitment
✨Know Your Dialler Systems
Make sure you have a solid understanding of the Connex dialler system. Be prepared to discuss your previous experiences with dialler management and how you've optimised systems for better performance.
✨Showcase Your Analytical Skills
Be ready to talk about how you've used data analysis to drive campaign strategies in the past. Bring examples of trends you've identified and how those insights led to improved outcomes.
✨Emphasise Team Collaboration
Highlight your experience working with marketing teams or other departments. Discuss how collaboration has helped you create successful campaigns and improve patient engagement.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to dialler management or call centre operations. Think through potential scenarios and your approach to problem-solving.
