Freight Customer Account Manager

• Maintaining and maximising your accounts to grow and develop
• Determine the most efficient and cost effective method of transporting goods
• Providing full customer service and value add generating new business

Freight Customer Account ManagerOur client is well established and going from strength to strength.  This is a key role working Mon-Fri working with an established and successful team based at their main office in Bolton.

• Manage existing customer accounts from start to finish, liaising with key contacts regularly to ensure their needs are met on a daily basis
• Generate new business in line with KPI’s and business objectives
• Arrange and attend client visits/appointments where appropriate or where asked by SLT as required
• Ensure all documentation and CRM system is maintained and updated daily to reflect current information
• Following up on leads and referrals to ensure any opportunity is maximised
• Build and maintain strong professional relationships with customers and suppliers
• Keep knowledge of logistics industry and freight forwarding up to date and relevant
• Deal with all customer queries such as price requests, shipment updates and bookings
• Oversee and manage all customer bookings and related administration
• Work collaboratively with management to develop and implement the company’s strategic plan
• Represent the business in a positive and professional manner at all times
• Use problem solving know-how and initiative to deal with any issues or unforeseen circumstances to ensure the customers always experience customer service excellence
• Carry out any other reasonable requests by management

ABOUT THE CANDIDATE:

• Minimum 3 years’ experience in the logistics or freight industry
• Must live within a 10 mile radius of head office and have own transportation
• Proven ability to generate new business and manage existing accounts successfully
• Experience with Irish logistics is essential
• Freight Forwarding experience is desirable
• Excellent interpersonal skills and ability to build professional relationships
• Excellent attention to detail, computer literacy and time management essential