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For Companies At a Glance
- Tasks: Coordinate transport collections and resolve delivery issues while ensuring compliance with shipping regulations.
- Company: Join a successful and established business in Sunderland with a vibrant company culture.
- Benefits: Enjoy perks like gym membership, health programmes, and flexible working hours.
- Why this job: This role offers variety, teamwork, and the chance to develop your skills in logistics.
- Qualifications: Experience in shipping or logistics, strong communication skills, and GCSEs in Maths and English required.
- Other info: Permanent position with Monday to Friday hours and opportunities for professional growth.
The predicted salary is between 28800 - 42000 £ per year.
Rewards and Benefits:
- Permanent role
- Monday to Friday working hours
- Bereavement leave
- Company events
- Company pension
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Varied and interesting role
- Excellent company culture
MTrec’s Client Opportunity:
Our client is an established and successful business based in Sunderland. They are looking for an Import / Export Coordinator to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.
The role you will be doing:
- Coordinate carrier collections for all modes of transport, including Road, Sea, and Air ensuring timely and efficient despatch.
- Investigating late, delayed, lost, and damaged deliveries and working closely with customer service, providing resolution to customer satisfaction.
- Facilitating claims with couriers and freight forwarders.
- Ensure proof of export is obtained, properly documented, and filed in compliance with shipping regulations.
- Provide accurate and timely freight quotations.
- Preparation of shipping documentation and keeping up to date with country requirements.
- Handling inbound telephone calls from couriers and customers addressing queries professionally and efficiently.
- Clearance instructions for imports and consulting with warehouse to schedule deliveries.
- Maintaining and updating Shipping database, ensuring all records are accurate and current.
About You:
- Experience working within a shipping or logistics role.
- Proficient in Microsoft software applications.
- Professional telephone manner with excellent verbal communication skills.
- Strong team player with the ability to meet targets and prioritise tasks effectively.
- Exceptional communication and interpersonal skills, fostering strong working relationships.
- Ability to organise workloads effectively to complete within department KPIs.
- Proactive and enthusiastic, with the willingness to learn and develop.
- GCSE’s grade A - C / 9 - 4 for Maths and English.
Import/Export Coordinator employer: MTREC Recruitment
Contact Detail:
MTREC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import/Export Coordinator
✨Tip Number 1
Familiarise yourself with the latest shipping regulations and compliance requirements. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Brush up on your Microsoft software skills, especially Excel, as it’s crucial for maintaining shipping databases. Consider taking a short course if you feel you need a refresher.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled logistics challenges in the past. Being able to articulate your problem-solving skills will set you apart during the interview process.
We think you need these skills to ace Import/Export Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in shipping or logistics. Emphasise your proficiency in Microsoft software applications and any specific achievements that demonstrate your ability to meet targets and prioritise tasks.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Import / Export Coordinator role. Mention your experience with carrier collections, handling customer queries, and maintaining shipping databases. Show enthusiasm for the position and the company culture.
Highlight Communication Skills: Since excellent verbal communication skills are essential for this role, provide examples in your application of how you've successfully communicated with customers or team members in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in logistics roles.
How to prepare for a job interview at MTREC Recruitment
✨Show Your Shipping Knowledge
Make sure to brush up on your knowledge of shipping regulations and logistics processes. Being able to discuss specific experiences or challenges you've faced in previous roles will demonstrate your expertise and understanding of the industry.
✨Highlight Communication Skills
Since the role requires excellent verbal communication, prepare examples that showcase your ability to handle customer queries and collaborate with team members. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Be ready to share instances where you proactively solved problems or improved processes in your previous roles. This will show that you're not just a team player but also someone who can drive results.
✨Prepare for Technical Questions
Given the need for proficiency in Microsoft software applications, be prepared to answer questions about your experience with these tools. You might even want to mention any specific software you've used in logistics to give yourself an edge.
