Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise dialler systems for maximum efficiency and patient engagement.
- Company: Join a leading dental group focused on innovation and exceptional patient care.
- Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
- Why this job: Be part of a forward-thinking team dedicated to growth and improving patient experiences.
- Qualifications: Experience in dialler management, strong analytical skills, and excellent communication abilities required.
- Other info: Opportunity to contribute to a dynamic and collaborative culture in cosmetic dentistry.
The predicted salary is between 36000 - 60000 £ per year.
Innovative Cosmetic Dentistry Leeds Prosper Recruitment are working in partnership with a leading dental group dedicated to delivering outstanding patient care and high-quality dental solutions. Our client prides itself on innovation, teamwork, and exceptional standards in all that it does. Due to rapid expansion, they are now seeking an experienced and motivated Dialler Manager.
Key Responsibilities:
- Oversee the management and optimisation of dialler systems to ensure maximum efficiency and performance across all campaigns.
- Develop and implement strategic dialler campaigns to drive patient engagement and appointment bookings.
- Collaborate with the marketing team to create compelling campaign content that resonates with prospective patients.
- Analyse data from dialler campaigns to identify trends, opportunities, and areas for improvement; use insights to drive decision-making and enhance performance.
- Manage the configuration and maintenance of phone systems, ensuring they are updated and functioning seamlessly to support call centre operations.
- Provide training and support to call centre staff on best practices related to dialler use and campaign execution.
- Monitor and report on key performance indicators (KPIs) related to call volume, conversion rates, and campaign success to senior management.
- Foster a culture of continuous improvement, encouraging innovative ideas to enhance overall patient experience and operational efficiency.
Required Qualifications and Skills:
- Proven experience as a Dialler Manager or similar role within a call centre environment.
- Strong knowledge and experience of using Connex dialler system, with a keen understanding of telephony infrastructure.
- Excellent analytical skills and the ability to interpret data to drive campaign strategies and outcomes.
- Proficient in utilising CRM software and managing databases to maximize data integrity and efficiency.
- Outstanding communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
- Strong focus on customer service and patient satisfaction, with a track record of achieving positive outcomes.
- Excellent organisational skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.
What's on Offer:
- Competitive Salary
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment focused on collaboration and excellence in patient care.
- The chance to be part of a forward-thinking organisation dedicated to growth and innovation.
If you have a passion for driving performance through effective dialler management and want to contribute to exceptional dental practices committed to patient care, we would love to hear from you!
Dialler Manager - Connex employer: Prosper Recruitment
Contact Detail:
Prosper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager - Connex
✨Tip Number 1
Familiarise yourself with the Connex dialler system before applying. Understanding its features and functionalities will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the dental and call centre industries. Engaging with current or former employees can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised dialler systems in previous roles. Highlighting your analytical skills and successful campaign strategies will showcase your ability to drive performance effectively.
✨Tip Number 4
Stay updated on the latest trends in telephony and customer engagement strategies. Being knowledgeable about industry advancements will position you as a forward-thinking candidate who can contribute to the company's innovative approach.
We think you need these skills to ace Dialler Manager - Connex
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Dialler Manager. Familiarise yourself with the Connex dialler system and how it integrates with call centre operations.
Tailor Your CV: Highlight your relevant experience in dialler management and any specific achievements related to campaign optimisation. Use keywords from the job description to ensure your CV aligns with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to drive performance through effective dialler management. Mention specific examples of how you've improved campaign outcomes in previous roles.
Showcase Analytical Skills: In your application, emphasise your analytical skills and provide examples of how you've used data to inform decision-making. This is crucial for the role, so make sure to illustrate your ability to interpret data effectively.
How to prepare for a job interview at Prosper Recruitment
✨Know Your Dialler Systems
Make sure you have a solid understanding of the Connex dialler system. Be prepared to discuss your previous experiences with dialler management and how you've optimised systems for better performance.
✨Showcase Your Analytical Skills
Be ready to talk about how you've used data analysis to drive campaign strategies in the past. Highlight specific examples where your insights led to improved outcomes, as this will demonstrate your ability to make data-driven decisions.
✨Emphasise Team Collaboration
Since the role involves working closely with marketing and call centre staff, share examples of how you've successfully collaborated with diverse teams. This will show that you value teamwork and can contribute to a positive work environment.
✨Prepare Questions About Patient Engagement
Think of insightful questions regarding patient engagement strategies and how the company measures success. This shows your genuine interest in their mission and your proactive approach to enhancing patient care.
