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- Tasks: Join us as a Neighbourhood Officer, managing tenancies and supporting residents.
- Company: We're a community-focused organisation dedicated to improving lives through housing.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for permanent roles.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Knowledge of housing legislation and strong communication skills are essential.
- Other info: Driving licence required for travel across Norfolk and North Suffolk.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for a Neighbourhood Officer to join them for 1-2 months whilst they recruit permanently. You will have the chance to apply for the role permanently as well. Hybrid working; you must be in the office 2 days a week.
Key Skills:
- Analytical Thinking: Identify the cause of problems and generate practical solutions based on sound analysis.
- Organisational Skills: Take a structured approach to organising work and plans to ensure efficient delivery.
- Knowledge of Housing Legislation: Awareness of external support services and understanding of Housing Legislations and Tenancy Agreements.
- Proactivity: Take responsibility for everyday problems, motivated by achieving measurable results, and able to self-motivate with minimal supervision.
- Communication & Interpersonal Skills: Express information fluently and concisely to various audiences. Tailor communication to the needs of the situation. Establish positive relationships and promote a favourable impression of the organisation. Maintain position and negotiate assertively, finding common ground while adapting style as appropriate.
- Delegated Authority: Work within agreed budget authority limits. Support the delivery of the corporate strategy. Adhere to policies and procedures, seeking approval for variations as necessary.
Key Activities:
- Deliver tenancy and estate management services, including allocation and letting of empty homes and management of mutual exchanges.
- Address anti-social behaviour in partnership with the community and relevant agencies.
- Assist tenants in enjoying peaceful occupation of their homes, including attending County Court hearings for injunctions and possession.
- Work with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities.
- Collaborate with the Income Recovery Team to maximise the Association’s income and assist tenants in arrears.
- Provide tenants with advice on welfare benefits and other assistance to maximise household income.
- Develop good neighbourhood relations and lead resident consultations.
- Report safeguarding concerns and take appropriate legal action to safeguard tenants and the public.
- Promote and facilitate resident involvement in collaboration with the communications team.
- Ensure compliance with regulatory and statutory legislation.
Common Features:
- Flexibility in out-of-hours working as needed.
- Stay updated with sector developments.
- Undertake mandatory corporate or job-specific training.
- Act in accordance with the mission and values of the Group strategy.
- Ensure health and safety at work and promote Equality, Diversity, and Inclusion.
- Comply with Data Protection principles.
- Undertake other duties as directed by the line manager.
- Driving Licence (essential for travel throughout Norfolk and North Suffolk).
Experience:
- Understanding of tenancy agreements, housing legislation, and welfare benefits relevant to tenants in social housing.
- Experience in multi-agency/partnership working.
- Experience working with customers face-to-face and over the phone.
Desirable Qualifications:
- CIH approved housing qualification or working towards one.
Neighbourhood Officer employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the latest housing legislation and tenancy agreements. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the sector.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in neighbourhood services. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Showcase your analytical and organisational skills by preparing examples of how you've solved problems or managed projects in previous roles. Be ready to discuss these during any informal chats or interviews.
✨Tip Number 4
Demonstrate your proactive approach by researching the organisation's current challenges and thinking about how you could contribute solutions. This will set you apart as a candidate who is genuinely interested in making a difference.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the key requirements of the Neighbourhood Officer role. Emphasise your analytical thinking, organisational skills, and knowledge of housing legislation.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication and interpersonal skills. Explain how your background makes you a suitable candidate for the role and express your enthusiasm for contributing to the organisation's mission.
Highlight Relevant Experience: In your application, focus on any previous roles or experiences that demonstrate your ability to handle tenancy management, address anti-social behaviour, and work collaboratively with various agencies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Reed
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've identified problems and implemented practical solutions. Highlight your analytical thinking during the interview, as this is a key skill for the Neighbourhood Officer role.
✨Demonstrate Organisational Skills
Share how you structure your work and manage your time effectively. Discuss any tools or methods you use to stay organised, as this will show your potential employer that you can handle the responsibilities of the position.
✨Familiarise Yourself with Housing Legislation
Brush up on relevant housing legislation and tenancy agreements before the interview. Being knowledgeable in these areas will not only impress your interviewers but also demonstrate your commitment to the role.
✨Communicate Effectively
Practice expressing your thoughts clearly and concisely. Tailor your communication style to suit different audiences, as strong interpersonal skills are crucial for building relationships with tenants and colleagues alike.
