Lead UX Consultant (Hertford)

The Seed Warehouse, Hertford, UK

Salary: up to £75,000, depending on experience.

Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director.

Why we are hiring

We are embarking on a phase of significant internal positive change at Zoocha, building out new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing agency.

As Lead UX Consultant, you’ll be instrumental in bringing our evolved strategy and experience proposition to life - inspiring and leading our internal team, and exciting and engaging our clients through beautiful, accessible and useful digital products and services that enrich lives and bring about positive, measurable change.

About Zoocha

Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. With a team of over 80 passionate thinkers, makers and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management and support. We’re a friendly, lively and fast-paced place to work, with regular team nights out and a wide range of social events on offer across our three offices – and we’re a certified Great Place to Work, too. We’re also ISO 27001, ISO 9001 and Cyber Essentials Plus certified, and hold ISO 14001 & Carbon Neutral certifications. Our commitment to environmental sustainability sits at the heart of Zoocha’s products and business processes.

Our work and clients

We build long-lasting, collaborative relationships with clients and push them, ourselves and the world around us forward through the work we do together. With over 50 Drupal clients, our work is varied, but we have a focus on the not-for-profit, government, education and travel sectors. Current clients include:

• University College London
• University of Portsmouth
• Alzheimer’s Society
• Oxfam
• Professional Darts Corporation (PDC)
• Topdeck Travel
• Visit Valencia
• Westminster City Council
• Greater London Authority
• Royal Borough of Kensington and Chelsea
• Guy’s and St Thomas NHS Foundation Trust
• United Nations
• Ofsted

Your remit

As a senior member of our multidisciplinary Experience team, you will help lead Zoocha’s strategic experience design work and UX consultancy offering. You’ll play a key role in helping discover, define and design experiences, ensuring our output is grounded in research, data and insights, and delivers ongoing value to our clients and their audiences. As well as working alongside other UX practitioners, you’ll also work very closely with our creative and UI design team, feeding into the strategy and design of a wide range of audience-centred digital products, services and experiences, from websites to native mobile apps and global design systems.

Expectations

This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you’ll be based at our Hertford office at least one day per week. Some travel to clients is also expected. As a senior practitioner within the business, your work will be split between non-billable management, new business and internal projects, and billable work (including oversight) on client projects.

Mandatory requirements:

• Based in the UK, ideally within regular commuting distance of our Hertford office.
• Fluency in English, both written and spoken, is essential.
• You’ll need to provide a link to a portfolio; unfortunately, applications without one won’t be considered.
• You must have a valid visa or work permit.
• No recruiters please - your application will be disregarded.

Must-have skills and experience:

• Minimum of 5 years’ agency experience, you’ll currently be in a senior UX design/ consultancy role and looking for your next step up.
• Exceptional UX design craft paired with a strategic, consultative mindset.
• Passionate about all things UX, and keen to share that passion in order to inspire the team - mentoring, coaching and leading them to reach their full potential.
• Deep practical experience of planning, conducting, analysing and presenting back of quantitative and qualitative research studies.
• Solid proficiency of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools.
• Significant experience creating UX/ CX deliverables such as wireframes, prototypes, journey/ experience maps, user flows, personas, information architecture etc.
• Experienced creating user stories and product backlogs.
• The ability to turn insights into strategic recommendations, and help join the dots for clients through compelling narratives and storytelling.
• Strong experience of designing and working with complex, global design systems, with a deep proficiency in Figma prototyping and testing.
• Good understanding of Web Content Accessibility Guidelines best practices.
• Experience of designing and facilitating workshops.
• Solid experience of designing native mobile apps (iOS and Android) and with a strong understanding of native mobile app design best practices.
• Good commercial awareness, helping ensure work is delivered on time within budget.
• A good understanding of creative and emerging technologies and how they can be applied to innovative and immersive experiences.
• An exceptional communicator with the ability to explain complex concepts in plain English to people from other disciplines and backgrounds.

Proven evidence/experience of:

• Collaboration and teamwork, especially across multi-disciplinary, diverse teams.
• Being open to a range of opinions and able to see problems or situations from a variety of perspectives.
• Curious, open and with an eagerness to grow and learn from those around you, and having a clear understanding of your strengths and weaknesses.
• Being comfortable with ambiguity and uncertainty.

Nice-to-have experience:

• Ideally experience of working within GDS guidelines with a good knowledge of Government Digital Service standards and inclusive, accessible design for public sector clients.
• Ideally some experience of UX content design and content testing.
• Experience of working with Flutter for cross-platform app design.
• Line management experience including personal development planning, performance management, coaching and mentoring.

Why work at Zoocha?

• Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time.
• Outstanding benefits including profit share, private healthcare, gym and wellness fund.
• Unlimited training budget.
• An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities.
• Regular team socials and all-inclusive monthly social events.

Sound like you? Get in touch - we’d love to hear from you.