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For Companies At a Glance
- Tasks: Handle calls, manage orders, and support admin tasks in a fast-paced office.
- Company: Join a well-established company expanding in the manufacturing sector.
- Benefits: Enjoy 25 days holiday, bank holidays, and a Monday to Friday schedule.
- Why this job: Great opportunity for career growth in a friendly and professional environment.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Office-based role located in Bingham with a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for someone looking to develop their career and unlock opportunities! This is an exciting time to join them as they are going through a period of expansion. Our client is looking for a professional, friendly and motivated candidate to join their team on a full-time basis. If you are looking to progress and join a well-established company, then this may be the role for you! This is an ideal role for someone who has customer service experience within a manufacturing or industrial industry.
- Monday-Friday, 9-5
- Office based in Bingham
- 25 days holiday + bank holidays
The Role:
- Handle day-to-day incoming and outgoing calls in a professional and timely manner
- Manage and process purchase orders
- Monitor and respond to a busy shared inbox, prioritising queries and escalating where necessary
- Process returns, track deliveries and liaise with couriers
- Book out orders
- Maintain accurate records and documentation related to bookings and orders
- Liaise with internal departments and external suppliers to ensure smooth workflow
- Support general administrative tasks as required in a fast-paced office environment
The Candidate:
- Experience in an office based customer service role
- Experience processing orders, returns and tracking deliveries
- Strong IT skills
- Confident telephone manner
Customer Service Executive employer: Kirkland Associates
Contact Detail:
Kirkland Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the manufacturing and industrial sectors. Understanding the specific challenges and customer needs in these industries will help you stand out during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since a confident telephone manner is crucial for this role, consider role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Brush up on your IT skills, especially with software commonly used in order processing and customer service. Being proficient in these tools can give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in an office-based role. Include specific examples of how you've handled calls, processed orders, and managed queries to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and enthusiasm for the role. Mention your relevant experience in the manufacturing or industrial sector and explain why you want to join this particular company during their expansion phase.
Highlight Relevant Skills: In your application, emphasise your strong IT skills and confident telephone manner. Provide examples of how these skills have helped you succeed in previous customer service roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at Kirkland Associates
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in manufacturing or industrial settings. Be ready to share specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Strong IT Skills
Since the role requires strong IT skills, be prepared to discuss your proficiency with relevant software and tools. If you have experience with order processing systems or shared inbox management, mention that during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to prioritise tasks or handle difficult customer interactions, and think about how you would respond.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their expansion plans or how they measure success in the customer service team to demonstrate your enthusiasm.
