Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve technical issues and enhance their software experience.
- Company: Join a dynamic team in Newcastle focused on innovative software solutions.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Perfect for tech enthusiasts eager to develop skills in a fast-paced setting.
- Qualifications: Strong technical aptitude and a proactive, customer-focused attitude required.
- Other info: Full-time, permanent position with potential for career advancement.
The predicted salary is between 20000 - 30000 £ per year.
Location: Newcastle Upon Tyne
Salary: £25,000 per annum
Job Type: Full-Time | Permanent
Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We are looking for a proactive and customer-focused 1st Line Software Support Engineer to join our growing support team in Newcastle.
About the Role:
As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.
Key Responsibilities:
- Respond to incoming support queries via phone, email, and ticketing system
- Troubleshoot software issues and provide first-line resolution or escalate where appropriate
- Log and track issues to ensure timely resolution and customer satisfaction
- Assist with software installations, configuration, and basic training
- Work closely with 2nd Line Support and Development teams to improve support processes
Software Support Engineer - Newcastle employer: Nextech Group
Contact Detail:
Nextech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer - Newcastle
✨Tip Number 1
Familiarise yourself with common software support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice solving common technical issues that users face, as this will help you feel more confident when discussing your problem-solving approach in interviews.
✨Tip Number 3
Showcase your customer service skills. Prepare examples of how you've successfully helped customers in the past, as this role is all about providing excellent support and ensuring customer satisfaction.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Software Support Engineer - Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software support or customer service. Emphasise any technical skills you possess that align with the role, such as troubleshooting or familiarity with software solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've helped customers in the past and your eagerness to grow within a software support environment.
Showcase Your Communication Skills: Since this role involves direct interaction with customers, demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated technical information to non-technical users.
Highlight Your Problem-Solving Abilities: Provide examples in your application that showcase your ability to troubleshoot and resolve issues. This could be through previous work experience or personal projects where you've had to think critically to solve problems.
How to prepare for a job interview at Nextech Group
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share examples of how you've tackled technical issues in the past, as this will demonstrate your genuine interest in the role.
✨Prepare for Common Support Scenarios
Familiarise yourself with common software support scenarios that you might encounter. Think about how you would approach troubleshooting these issues and be ready to discuss your thought process during the interview.
✨Highlight Your Customer Service Skills
As a 1st Line Software Support Engineer, customer interaction is key. Be prepared to talk about your experience in customer service and how you handle difficult situations. Show that you can remain calm and professional under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team, the company culture, and the tools they use. This shows your interest in the position and helps you determine if it's the right fit for you.
