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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific qualifications required; just bring your confidence and people skills!
- Other info: Part-time role with flexible scheduling and occasional home working options.
Part time: Permanent - 20 Hours per week
Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday OFF
- Tuesday 16:30-21:00
- Wednesday 16:30-21:00
- Thursday 16:30-21:00
- Friday 09:45-18:00
- Saturday OFF
- Sunday OFF
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will help you engage confidently with customers and demonstrate your genuine interest in enhancing their digital lives.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios with friends or family. This will help you become more comfortable in a sales environment and improve your ability to build rapport with potential customers.
✨Tip Number 3
Research the company culture at EE and be prepared to discuss how your values align with theirs during the interview. Showing that you understand and appreciate their commitment to flexibility and support can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of EE on platforms like LinkedIn. They can provide valuable insights into the role and the company, and may even offer tips on how to stand out during the hiring process.
We think you need these skills to ace Customer Service Representative - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Representative role. Emphasise any previous customer service or sales experience, even if it's informal, as well as your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work for EE and how your skills can contribute to enhancing customers' digital lives.
Showcase Transferable Skills: In your application, highlight any transferable skills you possess, such as relationship-building, negotiation, and problem-solving. Use examples from your life experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Service Representative, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences, and be ready to demonstrate how you can engage with customers over the phone.
✨Highlight Your Relationship-Building Experience
Whether it's through personal or professional experiences, be prepared to share examples of how you've built relationships in the past. This could include anecdotes from previous jobs or even situations at home that showcase your ability to connect with others.
✨Understand the Company Culture
Research EE's values and culture before the interview. Be ready to discuss how your own values align with theirs, especially regarding flexibility and support for employees. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready for the interviewer demonstrates your interest in the role and the company. Ask about the training process, opportunities for career development, or how the team supports each other. This will help you stand out as a proactive candidate.
