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- Tasks: Join our team to provide 1st and 2nd line IT support across multiple platforms.
- Company: Altro is a leading company in IT solutions, dedicated to client satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values problem-solving and innovation in IT.
- Qualifications: Tech-savvy individuals with a passion for IT support are encouraged to apply.
- Other info: This role is based in Letchworth Garden City, offering a chance to work locally.
The predicted salary is between 30000 - 42000 £ per year.
Are you a technically minded problem solver with a desire to support and develop on IT systems and Applications? If the answer is yes, Altro may have the opportunity you are looking for… Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team , based here in Letchworth Garden City . Operating as one part of Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of thirty based globally. So, as a Service Desk Analyst, what will you be doing? Working in a Service Desk team to; Answer support calls via the main Service Desk line Support the ITSM application to create/log/respond to tickets, reply to emails / escalate if necessary Provide support to clients using PC remote support tools or in person Support and maintain company IT hardware i.e. Printers, Laptops etc. Work closely with colleagues and escalate calls as appropriate Provide feedback to IT Team on methods to improve client satisfaction Co-ordinatio…
Service Desk Analyst employer: Altro Careers
Contact Detail:
Altro Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common ITSM applications and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your remote support skills. Since you'll be providing support via PC remote tools, having a solid understanding of how to troubleshoot issues remotely will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past. Being able to share specific instances where you've solved problems will highlight your problem-solving abilities.
✨Tip Number 4
Show your enthusiasm for client satisfaction. Altro values feedback on improving client experiences, so be ready to discuss how you prioritize customer service in your work.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, such as providing 1st and 2nd line support and using ITSM applications.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, problem-solving skills, and familiarity with remote support tools. Mention any specific technologies or platforms you have worked with that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Include examples of how you've successfully resolved technical issues in the past and how you can contribute to improving client satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Altro Careers
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience with IT systems and applications. Highlight specific tools or technologies you have worked with, especially those relevant to the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with clients and team members. Practice explaining technical concepts in simple terms and be ready to showcase your interpersonal skills.
✨Research the Company Culture
Understand Altro's values and mission. Be ready to discuss how your personal values align with the company's culture and how you can contribute to a positive work environment.
